Sentry Mode / Dashcam Issue

[Celro Romak]

Hey all! Since day 1 of our MY, sentry just does not work properly. It notifies us, but no videos are saved. Tried to reformat usb, no changes. Prior to that, it records dashcam and saves so I know it is not the usb. Sentry works because it notifies us. Idk what is wrong with it.

Got it serviced and waited for hours. It worked there. They have a video on the center when it worked. Got home and same thing. Notifies but no videos saved.

Seeviced the second time. Same day of mobile service, system updated. For some reason, when the guy came, it triggered the sentry and it SAVED a video. For the first time in forever. So we thought the update fixed it.

Same day, it did the same thing. Notified us but no video. Ugh.

Then, at one point today it said something about usb failing? Also, sentry video saved out of nowhere WHILE i was driving today. Idk sentry is on or working whilst driving.

Checked the usb into the computer. All videos in there are from today’s dashcam.

Idk what to do at this point. Everytime they service it, they keep saying it is working. The only time it worked seeing it with my eyes is when the mobile service guy came and approach my car. Same day my car updated software.

Yes, tried to restart the system as well.

 

[renovatior]

Did you figure out how to solve this issue? It started to happen like this to me since recent. Also like you mentioned, if i unplug and replug usb drive, it will work only ONCE and the 2nd time it still fail to save clips.

 

[iamnid]

Have either of you tried changing the drive it is being saved to? It sounds like a problem with the drive.

 

[renovatior]

Have either of you tried changing the drive it is being saved to? It sounds like a problem with the drive.

Mobile service gave me new usb stick But the problem Still exists And They said it is software issue. The only thing i can do is waiting for software update from Tesla which is frustrating.