TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Sentry mode has turned off due to a sentry system error

Discussion in 'Model S' started by MIT_S60, Sep 30, 2019.

  1. MIT_S60

    MIT_S60 Active Member

    Joined:
    Nov 23, 2016
    Messages:
    1,001
    Location:
    Orange County, CA
    This error came up twice on my first day with V10. Is this a new regression?

    sentry_failure.jpeg
     
  2. CraDavis

    CraDavis Member

    Joined:
    Sep 30, 2017
    Messages:
    28
    Location:
    Minnesota
    Came here looking for this exact same issue...had it happen twice to me toady. Roughly 20-30 minutes after parking
     
  3. FunSecured

    FunSecured Member

    Joined:
    Sep 7, 2019
    Messages:
    31
    Location:
    Laguna Beach
    I’ve had it happen once as well.
     
  4. cybergates

    cybergates Member

    Joined:
    Feb 14, 2017
    Messages:
    489
    Location:
    So Cal
    This happened to my S a while back. It happens when sentry mode is on too long and the car hasn’t been able to enter sleep mode. I had all sorts of weird behavior with the auto high beams not working and wipers too.

    To Fix: Turn off sentry mode completely in the settings. Completely disable it. Then reboot the car by holding the two roller buttons down for 20 seconds. After a day or so re-enable sentry but this time turn on one of the settings : “disable sentry when at work or home". Apparently sentry being on 24/7 causes this issue. Sentry has to have time to turn off and the car can go into sleep mode. This will prevent issue in future. i Haven't had it since.
     
  5. cruiserlarry

    cruiserlarry Gadgetologist

    Joined:
    Jan 24, 2017
    Messages:
    236
    Location:
    Los Angeles, CA
    I got this Sentry system warning twice today on my 17 S90D MCU1 AP2 after installing V10 on Sunday. I already have Sentry set up to ignore home, work, favorites, so it is not on anywhere near 24/7 (more like 6-8 hours on weekdays) - yet the warnings are still happening, so it is not due to 24/7 usage...
     
    • Informative x 1
  6. FunSecured

    FunSecured Member

    Joined:
    Sep 7, 2019
    Messages:
    31
    Location:
    Laguna Beach
    ///FYI, in our case...this never happened (to our Model S) until the advent of V10 update. I leave Sentry commonly on, even when at home or work and never saw this error until V10 ///
    ———————————————————-

    This happened to my S a while back. It happens when sentry mode is on too long and the car hasn’t been able to enter sleep mode. I had all sorts of weird behavior with the auto high beams not working and wipers too.

    To Fix: Turn off sentry mode completely in the settings. Completely disable it. Then reboot the car by holding the two roller buttons down for 20 seconds. After a day or so re-enable sentry but this time turn on one of the settings : “disable sentry when at work or home". Apparently sentry being on 24/7 causes this issue. Sentry has to have time to turn off and the car can go into sleep mode. This will prevent issue in future. i Haven't had it since.[/QUOTE]
     
    • Informative x 1
  7. SaveOurPlanet

    SaveOurPlanet Member

    Joined:
    Jan 6, 2018
    Messages:
    128
    Location:
    San Francisco
    This happened to my S 3 weeks ago when it was being charged at the hotel I was staying, it was before V10. I was having dinner so I just turned it on again with the phone app. Never happened again even I had it plugged in all night.
     
  8. Kuhz

    Kuhz Active Member

    Joined:
    Oct 25, 2017
    Messages:
    1,834
    Location:
    Mars
    Just happened to me. Car has been parked at work for the last 4 hours. I re-enabled it via app. Will see what happens.
     
  9. conman

    conman Active Member

    Joined:
    Aug 19, 2017
    Messages:
    1,419
    Location:
    Melbourne, Australia
    All I can add is that it happened to me too after installing V10, but I'm on AP2 so mine doesn't record anyway. However I could just simply re-enable it in the app immediately and it seemed to restart.
     
  10. Kuhz

    Kuhz Active Member

    Joined:
    Oct 25, 2017
    Messages:
    1,834
    Location:
    Mars
    Aaaaaand it turned off again a few mins later. Didn’t bother enabling again as my AP2 doesn’t record and I have dual Blackvues
     
  11. CraDavis

    CraDavis Member

    Joined:
    Sep 30, 2017
    Messages:
    28
    Location:
    Minnesota
    Interesting. I am on AP2 as well. Wonder if that is related to the root cause. Also for what it is worth I have mine disabled at work and home so I don't think it is a sleep problem. Also did not see it a single time until I got V10.
     
  12. micpad

    micpad Member

    Joined:
    Nov 13, 2018
    Messages:
    26
    Location:
    California
    Happened to my P100X so it is not just the S and it seemed to start with V10
     
  13. ChadS

    ChadS Last tank of gas: March 2009

    Joined:
    Jul 16, 2009
    Messages:
    3,244
    Location:
    Redmond, WA
    Just happened for the first time ever on my wife's X today; she got V10 a few days ago.
     
  14. emmz0r

    emmz0r Senior Software Engineer

    Joined:
    Jul 12, 2018
    Messages:
    1,112
    Location:
    Norway
    Sentry mode probably crashed for some reason. Maybe something to do with the new backing camera?
     
  15. bayarea_joe

    bayarea_joe Member

    Joined:
    Apr 30, 2018
    Messages:
    49
    Location:
    Bay Area
    This has happened twice already to my MS after the V10 update. Will do the reboot later when I get home
     
  16. conman

    conman Active Member

    Joined:
    Aug 19, 2017
    Messages:
    1,419
    Location:
    Melbourne, Australia
    #16 conman, Oct 1, 2019
    Last edited: Oct 1, 2019
    Is this only happening to people with AP2/MCU1? EM tweeted that proper sentry mode would eventually come to AP2 as well, so perhaps this is an early incarnation of the software required to do it, and it is overloading the hardware and crashing?
     
  17. MIT_S60

    MIT_S60 Active Member

    Joined:
    Nov 23, 2016
    Messages:
    1,001
    Location:
    Orange County, CA
    Maybe, but given that AP2.0 doesn’t record I don’t think they’re related.
     
  18. Shateam

    Shateam Member

    Joined:
    Apr 13, 2016
    Messages:
    552
    Location:
    NJ
    Sorry to derail this thread for a moment, but I’m curious why the AP2 owners even bother to enable Sentry Mode since it doesn’t do much.

    I have an AP2 Model S and never enable it due to the lack of recording.

    Am I missing something?
     
  19. MIT_S60

    MIT_S60 Active Member

    Joined:
    Nov 23, 2016
    Messages:
    1,001
    Location:
    Orange County, CA
    It’s basically an over-glorified alarm system on AP2.0.
     
    • Helpful x 1
    • Like x 1
  20. tgvfan

    tgvfan Member

    Joined:
    Jun 25, 2016
    Messages:
    7
    Location:
    Sacramento, California
    Model S 75D with MCU 1 and AP 2 here. I, too, got this same alert today for the very first time. I installed v10 yesterday. When I got the alert this morning, I re-enabled sentry via the app, and then got the alert again about 3 hours later. I was at work and only have sentry enabled for about 9 hours a day, so definitely not on too much.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC