Sentry mode not recording events

[FloridaSun]

I just got my Model Y on 5/27 and I love it so far.. I set up a 500GB SSD drive for the cameras and Sentry mode and the car records just fine while I'm driving but I can't get Sentry mode to work.. I tried to approach my car without my phone or key and tried to act like I'm breaking into the car and when I tried to review my Sentry Camera recordings, there were no recordings in the SENTRY folder. I verified all the settings and they are set up correctly and sentry mode shows active on the APP when I walk away from the car except for home as home is excluded from sentry mode. Does anybody have any idea why Sentry mode isn't recording anything???

 

[Gor-Gor]

More on this here ; Sentry not working

 

[jcanoe]

The Tesla vehicle has to lock when you walk away with the phone for Sentry mode to be active. If you have the Tesla vehicle to not lock automatically when parked at your home location then Sentry mode will not be active.

 

[FloridaSun]

The Tesla vehicle has to lock when you walk away with the phone for Sentry mode to be active. If you have the Tesla vehicle to not lock automatically when parked at your home location then Sentry mode will not be active.

It locks.. no issues there.. I set it up to honk when it locks. It's locked and I went to the car to try to open the doors without the key, shake the car, walk around it, try to open the hatch and nothing was recorded..

 

[FloridaSun]

More on this here ; Sentry not working

Same issue here.. There doesn't seem to be a solution for the issue in that thread
I have a service appointment on Monday.. Maybe I can have them look into this also..
Sentry mode is definitely on but doesn't record.. It shows on in both, the app and the car..

 

[Gor-Gor]

Same issue here.. There doesn't seem to be a solution for the issue in that thread
I have a service appointment on Monday.. Maybe I can have them look into this also..

I hope that the SC can figure something out as this seems to be widespread.

 

[FloridaSun]

I hope that the SC can figure something out as this seems to be widespread.

They will likely tell me that the Sentry issue will be addressed with a software update.. Don't think that it's hardware related. What if this is related to removal of radar?

 

[Gor-Gor]

What if this is related to removal of radar?

I'd wager it is indirectly, with the rapid change the software update probably wasn't fully vetted.

 

[TDuong122]

Same issue here.. There doesn't seem to be a solution for the issue in that thread
I have a service appointment on Monday.. Maybe I can have them look into this also..
Sentry mode is definitely on but doesn't record.. It shows on in both, the app and the car..

Please keep us updated. I have the same problem but my service is on Tuesday

 

[MCLI]

I had the same issue plus autopilot not working since delivery day. I requested for mobile service which is scheduled for tomorrow. I got a software update tonight and seemed to fix the sentry mode issue. First time that my app hasn't notified me about sentry mode not being able to stay active.

 

[FloridaSun]

I had the same issue plus autopilot not working since delivery day. I requested for mobile service which is scheduled for tomorrow. I got a software update tonight and seemed to fix the sentry mode issue. First time that my app hasn't notified me about sentry mode not being able to stay active.

I got an update too but it did not solve the problem.. Just tested it again and same result. When I try to open the locked door without bluetooth on my phone off, all I get is a message on the screen to use the key. I tried opening all doors, acted like I was going to hit the car etc.. No recording

 

[FloridaSun]

I'm having a service appointment at 10:30 am today (leaving shortly) and I can't figure out a way to add the issue with Sentry to my appointment.. The chat window on the app doesn't let me enter anything..

 

[jcanoe]

You can take a photo of the screen with "use the key card" message, attach the photo to the service request.

 

[jdrubino]

Same exact issue on my non radar model 3. Picked it up on Sunday June 6th 21.
Long range version

Just curious - how many of you with this issue are running non radar variants?

 

[FloridaSun]

I was able to add the message to the service team when I arrived at Tesla and they replied that they will look at the issue too.

 

[FastAttack]

What was the outcome?

 

[FloridaSun]

What was the outcome?

they blamed it on my aftermarket SSD not being correctly formatted and that it works fine with the factory USB stick..

They also didn't address the original fitment concern that was the reason for the service visit. I complained about the A-pillar panel not being flush with the fender on the drivers side and they adjusted b-pillar trim on the passenger side... WTH?

 

[Schulz1983]

they blamed it on my aftermarket SSD not being correctly formatted and that it works fine with the factory USB stick..

They also didn't address the original fitment concern that was the reason for the service visit. I complained about the A-pillar panel not being flush with the fender on the drivers side and they adjusted b-pillar trim on the passenger side... WTH?
View attachment 671209View attachment 671210

I tried using an aftermarket SSD and had the same problem. I ended up buying a higher quality SSD and that fixed the problem. The cheap drives don’t work correctly with Tesla software. At least from my experience.

 

[rubyred]

I have the opposite problem - I get anywhere from 400-1,000 “events” per night in my parking garage, and I have to format my 500GB SSD weekly to prevent it from filling up.

Want to split the difference with me?

 

[FloridaSun]

I tried using an aftermarket SSD and had the same problem. I ended up buying a higher quality SSD and that fixed the problem. The cheap drives don’t work correctly with Tesla software. At least from my experience.

I have a Samsung T7 SSD which is very fast and high quality..
I did try the provided USB stick and it is not recording Sentry either