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Sentry Mode stopped working (2021.4.12)

lvc9

Member
Jan 18, 2019
5
1
Portugal
Hi everyone. My sentry mode stopped working. From all the testing I've done, its not related to SSD/USB. Here are all the steps I've tried:
- Soft Reboot
- Hard reboot
- Swapped the SSD
- Formatted both SSD I tried in the car, and on the computer. SSD's are detected
- Left the car sleep. It's been a few days, and I have sentry mode off at home, so it does go into sleep mode
- Turned off the Bluetooth in my phone and approached the car to try and trigger it. Walked around, pushed it from the front and back. No headlights or screen warnings.
- The Dashcam records and saves video when I press the icon. I can watch the clips in the car and on the computer.

It definitely looks like Sentry not triggering. Not related to any SSD issues.
I'm on the latest version 2021.4.12.

Any ideas? Thanks in advance.

Lourenzo
 

lvc9

Member
Jan 18, 2019
5
1
Portugal
Yes. It's on in the settings and the red dot is turned on at the top of the screen. It triggers once I try to open the door but no video gets recorded under sentry
 

HAL2001

Member
Sep 23, 2020
27
26
NJ
I have read in other forums about issues with the USB port in the glove compartment. If you have the refreshed model with the USB in the glove try getting a USB-C adapter and using one of the ports in the console.
 
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lvc9

Member
Jan 18, 2019
5
1
Portugal
I have read in other forums about issues with the USB port in the glove compartment. If you have the refreshed model with the USB in the glove try getting a USB-C adapter and using one of the ports in the console.
Thanks but I have a 2019 Model 3. This ha nothing to do with the usb because sentry mode should trigger even without any usb device connected
 

EVRider-FL

Member
Aug 18, 2015
686
387
South Florida
Are you saying that the car is generating Sentry Mode events but not recording anything, or that no events are being generated when they should be? Two different issues.
 

Phlier

Bluebird
Jun 12, 2019
1,635
2,265
Utah
Are you saying that the car is generating Sentry Mode events but not recording anything, or that no events are being generated when they should be? Two different issues.
He's saying that sentry mode isn't triggering.
Turned off the Bluetooth in my phone and approached the car to try and trigger it. Walked around, pushed it from the front and back. No headlights or screen warnings.
It definitely looks like Sentry not triggering.
At this point, I'm stumped. It looks like he's done everything he should, and sentry mode just isn't working.

Think it's time to call a service center.
 

HAL2001

Member
Sep 23, 2020
27
26
NJ
Maybe first ask service to re-push the latest firmware. That has been reported to clear up strange things like your issue and doesn't require you to go to the service center or wait for mobile service.
 
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Reactions: Phlier

Cobalt3

Member
Mar 17, 2019
29
6
Central MA
My Sentry mode failed me epically in a parking lot this week. When I came out of a store I was met with a significant dent on the crest of driver's door with lost paint, requiring body work. I have to pay the deductible and I'm really pissed off. 🤬 Evidently Tesla has messed something up if we're all experiencing the feature not performing correctly anymore. Wish I could get them to pay my deductible.
 

Souni

New Member
Mar 31, 2021
3
0
Finland
Do you have any 3rd party apps polling the data from the car? I have Model S and when using TeslaMaten in cloud and I rarely get any recordings for sentry events. If I use TeslaSpy I get videos recorded most of the time but not always. Sometimes the sentry won't trigger from events outside the car. When I'm not using 3rd party apps it seems like events get recorded as they should. They said in service that car gets in strange state where part of the systems thinks sentry is on and part thinks it's off and that causes this strange behaviour.
 

eisenb11

Member
Dec 11, 2020
215
215
Redondo Beach, CA
My car has been acting weird for months since a couple of SW updates ago.

the doors/trunk don’t always immediately open when I pull on the handle. Then I’m standing out there like an idiot trying to get in. Sentry usually goes off on me in the process. Yesterday after getting in, the car suddenly decided that no key was present and wouldn’t go into drive. After a little bit, it relented then things were fine.

Tesla really needs to spend less time on the stupid video game updates and fart sounds that they keep pumping out and refine their core product.

I was disappointed to see new games added in the last update while this has been going on for months. The software still lacks basic features like being able to voice command a call to someone in your contacts with multiple phone number entries - something that others cars have been able to do for over a decade.

Come on Tesla! Less farts, and more smarts!

/rant over :)
 

Kianaf808

Member
Jul 1, 2020
22
2
Honolulu
My car has been acting weird for months since a couple of SW updates ago.

the doors/trunk don’t always immediately open when I pull on the handle. Then I’m standing out there like an idiot trying to get in. Sentry usually goes off on me in the process. Yesterday after getting in, the car suddenly decided that no key was present and wouldn’t go into drive. After a little bit, it relented then things were fine.

Tesla really needs to spend less time on the stupid video game updates and fart sounds that they keep pumping out and refine their core product.

I was disappointed to see new games added in the last update while this has been going on for months. The software still lacks basic features like being able to voice command a call to someone in your contacts with multiple phone number entries - something that others cars have been able to do for over a decade.

Come on Tesla! Less farts, and more smarts!

/rant over :)
TOTALLY AGREE! Tesla farts around with all the stupid stuff and doesn't help with real issues. Sentry not working is a REAL issue, especially in Honolulu. I can't get Sentry to work at all. I did all the reboots, reformats. Maybe I should just take my 2021 Tesla model 3 in to the shop. Windows open on their own; charge ports don't open all the time, NO SOUND IN VEHICLE; Screen freezes... Come on Toyota with something new and I'm gone.
 

gtellez33

New Member
Jun 23, 2021
1
0
Florida, USA
Hi everyone. My sentry mode stopped working. From all the testing I've done, its not related to SSD/USB. Here are all the steps I've tried:
- Soft Reboot
- Hard reboot
- Swapped the SSD
- Formatted both SSD I tried in the car, and on the computer. SSD's are detected
- Left the car sleep. It's been a few days, and I have sentry mode off at home, so it does go into sleep mode
- Turned off the Bluetooth in my phone and approached the car to try and trigger it. Walked around, pushed it from the front and back. No headlights or screen warnings.
- The Dashcam records and saves video when I press the icon. I can watch the clips in the car and on the computer.

It definitely looks like Sentry not triggering. Not related to any SSD issues.
I'm on the latest version 2021.4.12.

Any ideas? Thanks in advance.

Lourenzo
Hi Lourenzo,

This is a know bug already confirmed by Tesla. They're working on a fix. I just received my new Tesla Y and is also not working. They are saying this is only for non-radar models.
 

MikeyC

Member
Aug 19, 2019
406
565
Florida
Hi Lourenzo,

This is a know bug already confirmed by Tesla. They're working on a fix. I just received my new Tesla Y and is also not working. They are saying this is only for non-radar models.

They're saying that but it's not true. Sentry has not worked on my 2021 with radar since about 2021.4.12. I'm on 2021.4.18.2 now and it's still not working. From what I've heard, it seems to not work on any of the non-radar cars and on the radar cars it's inconsistent; it works for some and not for others.

Mike
 
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Briannado123

New Member
Jul 3, 2021
1
0
San Diego
Hi everyone. My sentry mode stopped working. From all the testing I've done, its not related to SSD/USB. Here are all the steps I've tried:
- Soft Reboot
- Hard reboot
- Swapped the SSD
- Formatted both SSD I tried in the car, and on the computer. SSD's are detected
- Left the car sleep. It's been a few days, and I have sentry mode off at home, so it does go into sleep mode
- Turned off the Bluetooth in my phone and approached the car to try and trigger it. Walked around, pushed it from the front and back. No headlights or screen warnings.
- The Dashcam records and saves video when I press the icon. I can watch the clips in the car and on the computer.

It definitely looks like Sentry not triggering. Not related to any SSD issues.
I'm on the latest version 2021.4.12.

Any ideas? Thanks in advance.

Lourenzo
I have the the same problem. It worked fine with Tesla USB until I plugged in the SSD. The sentry mode somehow stop working. Try to plug back the USB and got the same problem.
 

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