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Serious ordering issues (4 months in, 1 car payment, no car)

Discussion in 'Model Y' started by dfredman, Aug 25, 2020.

?

Should legal action be taken at this point?

  1. Yes

  2. No

Results are only viewable after voting.
  1. dfredman

    dfredman Member

    Joined:
    Aug 25, 2020
    Messages:
    7
    Location:
    Mississippi
    So, based on the title, you can tell I'm having a bit of trouble.
    What would you do if this were you? What should I do?
    WARNING: bit of a read

    May 7th: I first ordered my Model Y (this was shortly after the factory reopened).
    June 25: I was told it was almost ready and would be on it's way to the local office.
    July 1st: I was told it was damaged in transit and they would make another one (a bummer, but understandable).
    July 22: I got a message saying the 2nd car has arrive and would be loaded up for delivery and shipped in 48 hours (I had opted for house delivery).
    **At this point they have already received the money for the car. The first payment wasn't due till August 20.
    5 days later, no car or contact. So I messaged to asked what happened.

    [This is where it gets interesting.]
    They said, "there was an issue with the car when he was on the highway. The hood flew open and cracked the windshield." That got my attention. I asked what actually happened to the car (it might not have been closed properly). Then I received a direct call in which he explained the frunk hood latch HAD broken causing the windshield to fly open. In fairness, he said he had never seen that before, and they would be sending another one... However, if I had received that vehicle, that would have eventually happened to me going 70+ on the freeway. I really dodged a bullet, but now I'm worried. This means it was likely a manufactured issue. So I don't know if this batch of Y's shares this problem. I was tempted to just cancel because that is a serious safety concern, but I'm seeing it through.

    It gets a little weird here.
    I also got a message saying they had a car ready to ship with 20" wheels or I could wait for my exact build. They didn't say if I had to pay the extra $ for them or if it was some kind of apology offer. So I asked (pretty sure they would make me pay the extra $2k but it never hurts to ask). He said he would see what they could do. This was July 27.
    August 5th: At this point they had been "dodging" me. They said things like, "haven't heard back from the manager," and, "waiting on a response." Finally they say, "They can't do the wheels but they have one with a black and white interior rather than all black."
    But, again, they didn't answer the question. So I asked again, "Would that be for the same price as the original order?"
    This second offer sounded like that was what they were trying to do. They never got back to me so I figured they were giving me their answer by ghosting me.
    If they weren't going to allow that, they could have just said, "No."
    The next day I get the auto txt saying my car would be ready in 2-4 weeks. At this point I admitted defeat, and left it at that.
    August 19th (exactly 2 weeks later) I get the exact same auto txt. I asked if anything happened or if there were any updates. What about that first notification? No response. I have messaged several times over the past week for some kind of response, and I'm getting nothing.
    I've now made my 1st car payment and am looking at making the 2nd before I actually have the car.
    I feel as though I've been very patient throughout this process.
    Now I'm tired, frustrated, and just want my car.
     
    • Informative x 1
  2. dfredman

    dfredman Member

    Joined:
    Aug 25, 2020
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    Location:
    Mississippi
    Please understand, I wouldn't care if it weren't for the specific safety issue the second car had, and that I'm already making payments with no car.
     
  3. captanzuelo

    captanzuelo Member

    Joined:
    May 28, 2020
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    371
    Location:
    los angeles
    Who did you make the car payment to? Shouldn't you be calling them and telling them you have no car to make payments on? I mean, I definitely would not have made any payment on a non-existent car.
     
    • Like x 2
  4. chdavis

    chdavis Member

    Joined:
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    Location:
    Monaco, Philadelphia, Bogotá
    Yeah, they have to collateralize the loan against the asset (i.e. VIN for a specific vehicle) so I'm not sure what you're making payments against.
     
    • Like x 2
  5. Watts_Up

    Watts_Up Active Member

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    @dfredman sorry about the issues...

    Did you receive a different VIN for all those expected deliveries?

    Since you didn't receive your car and sign any delivery papers, you should not make any payment?

    Are you also already paying a car insurance?
     
  6. steve841

    steve841 Active Member

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    Location:
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    Exactly why I chuckled when I saw the "Please pay off your remaining balance prior to delivery"

    Pay without a product in hand or inspecting it? That aint happening in this lifetime.
     
    • Like x 3
  7. jeffbco

    jeffbco Member

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    Location:
    Austin, TX
    If you've had multiple VIN's then your bank/credit union does not know which car/VIN is their security for the loan - banks don't like to loan on an unsecured basis.
     
  8. Velcade

    Velcade Member

    Joined:
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    Location:
    Midwest
    Exactly...

    How are you making payments on something that doesn't exist yet.
     
  9. SEndicott

    SEndicott Member

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    May 18, 2020
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    Location:
    Colorado Springs, CO
    Not to beat a dead horse, but if you never accepted delivery and signed the paperwork, there SHOULD be no payment due. I think we are all a bit confused as to how you are making a car payment against a vehicle that hasnt been delivered.
     
    • Like x 1
  10. dfredman

    dfredman Member

    Joined:
    Aug 25, 2020
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    Location:
    Mississippi
    I paid Tesla directly. When you sign up for home delivery, you have to send the check first before they send the car. Which makes sense; any company is going to make sure they get their money first. At that point it's between you and the bank. I could decide to not pay, but then I would get late fees and a hit on my credit (I asked). Not worth it. Fortunately it can all be refunded if I decide to cancel.
    As far as I know, I'm an outlier case. This hasn't really happened to anyone before (as far as I know). Most people just have their car at this point.
     
    • Informative x 2
  11. dfredman

    dfredman Member

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    Location:
    Mississippi
    It was, I had a VIN and everything, but that specific car was damaged on it's way to my house. (home delivery) So now they are making another one with a different VIN than the one that was on my check.
     
  12. dfredman

    dfredman Member

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    Location:
    Mississippi
    Yup. This is what can happen. TELL MY STORY! lol
     
  13. captanzuelo

    captanzuelo Member

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    Location:
    los angeles
    If the loan was tied to that specific VIN, then it should have been shelved the moment that VIN was unassigned due to the defect/damage. I would call or at the very least email Tesla finance and ask them to refund your payment and toss out that loan for a nonexistent car.

    [email protected]
     
    • Like x 1
  14. bgrynn1873

    bgrynn1873 Member

    Joined:
    Jul 10, 2020
    Messages:
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    Location:
    Wellington FL
    Why are you paying the loan? Did the bank release the money to Tesla? I would assume if you paid for the car and it was Damaged during transit then Tesla is going to send a new car to you.

    Now at the very least Tesla should be giving you a loaner for a while. If you bank is willing to accept a different vin (I am assuming this what is happening.) then Tesla and the bank should work together. If not the loan should have been cancelled and paid off. I would be calling the State dealer license if you are forced to pay a loan on a non existent car.

    You however should not be without something to drive they have insurance that covers your rental.
     
  15. dfredman

    dfredman Member

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    Location:
    Mississippi
    I replied this to someone else too: When you sign up for home delivery, you have to mail the check for the full payment first before they send the car. The check would have the VIN and everything. Which makes sense; any company is going to make sure they get their money first. It goes from the factory to your local office (where you would normally pick it up). Then you send the check, and they'll deliver the car to your house. At that point it's between you and the bank. I could decide to not pay, but then I would get late fees and a hit on my credit (I asked). The car was damaged on it's way to me so they are building another one. But they have already accepted payment for the broken one. Why they didn't return the payment at that point is beyond me.
     
  16. dfredman

    dfredman Member

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    Mississippi
    I'm giving the email a try, thanks.
     
  17. SD419

    SD419 Member

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    Location:
    Oceanside, CA
    Wow, what a mess. Tesla requiring payment before delivery opens the door for a fiasco like this. I agree with the replies, especially regarding a loaner vehicle if you chose to make a payment per the initial VIN's contract. You signed a binding agreement with Tesla; their car for your money. Hindsight is always 20/20, but I wouldn't have paid a dime for a car I didn't have, regardless of the initial credit hit (it's a pain, but you can fix that later with the bureaus). As of now, if you choose to continue with your payments per the contract, you need to demand a loaner vehicle. If they refuse a loaner, I don't see an option other than to demand refunds and a cancellation of the contract. You've made payments, per CONTRACT, and they haven't provided a vehicle, per CONTRACT. Legal action is certainly an option if they refuse a loaner AND keep your money.
     
  18. theganjaguru

    Joined:
    Jul 20, 2012
    Messages:
    375
    Location:
    Houston, TX
    Total bummer. I read a post a while back Mark Gomez From Tesla helped someone out. His email is in the thread below. You should at least get some kind of perk from Tesla for dealing with this BS

    THERE IS HELP for your Problem Orders!
     
  19. acarney

    acarney Active Member

    Joined:
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    Messages:
    1,959
    Location:
    Richland, WA
    I think you guys are missing the point bag it’s impossible to have the car delivered to you without paying. You and Tesla could go back and forth for weeks and nothing would happen. Tesla requires payment before handing over the car. I took delivery via 3rd party transport because I was 200+ miles from the delivery center AND it saved me $600+ in sales tax. Tesla isn’t going to hand the car over the transport company without it being paid for, period.

    For some of us it’s not realistic to swing by the store to pick up the car, especially true when Tesla often doesn’t have the car ready... 4 hour drive and 200 miles and if I had to get a hotel because the car wasn’t ready, it would be really frustrating...
     
    • Informative x 1
  20. jeffbco

    jeffbco Member

    Joined:
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    Location:
    Austin, TX
    Mark was fired this week. Search and you'll get more info.
     
    • Informative x 1

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