So, based on the title, you can tell I'm having a bit of trouble.
What would you do if this were you? What should I do?
WARNING: bit of a read
May 7th: I first ordered my Model Y (this was shortly after the factory reopened).
June 25: I was told it was almost ready and would be on it's way to the local office.
July 1st: I was told it was damaged in transit and they would make another one (a bummer, but understandable).
July 22: I got a message saying the 2nd car has arrive and would be loaded up for delivery and shipped in 48 hours (I had opted for house delivery).
**At this point they have already received the money for the car. The first payment wasn't due till August 20.
5 days later, no car or contact. So I messaged to asked what happened.
[This is where it gets interesting.]
They said, "there was an issue with the car when he was on the highway. The hood flew open and cracked the windshield." That got my attention. I asked what actually happened to the car (it might not have been closed properly). Then I received a direct call in which he explained the frunk hood latch HAD broken causing the windshield to fly open. In fairness, he said he had never seen that before, and they would be sending another one... However, if I had received that vehicle, that would have eventually happened to me going 70+ on the freeway. I really dodged a bullet, but now I'm worried. This means it was likely a manufactured issue. So I don't know if this batch of Y's shares this problem. I was tempted to just cancel because that is a serious safety concern, but I'm seeing it through.
It gets a little weird here.
I also got a message saying they had a car ready to ship with 20" wheels or I could wait for my exact build. They didn't say if I had to pay the extra $ for them or if it was some kind of apology offer. So I asked (pretty sure they would make me pay the extra $2k but it never hurts to ask). He said he would see what they could do. This was July 27.
August 5th: At this point they had been "dodging" me. They said things like, "haven't heard back from the manager," and, "waiting on a response." Finally they say, "They can't do the wheels but they have one with a black and white interior rather than all black."
But, again, they didn't answer the question. So I asked again, "Would that be for the same price as the original order?"
This second offer sounded like that was what they were trying to do. They never got back to me so I figured they were giving me their answer by ghosting me.
If they weren't going to allow that, they could have just said, "No."
The next day I get the auto txt saying my car would be ready in 2-4 weeks. At this point I admitted defeat, and left it at that.
August 19th (exactly 2 weeks later) I get the exact same auto txt. I asked if anything happened or if there were any updates. What about that first notification? No response. I have messaged several times over the past week for some kind of response, and I'm getting nothing.
I've now made my 1st car payment and am looking at making the 2nd before I actually have the car.
I feel as though I've been very patient throughout this process.
Now I'm tired, frustrated, and just want my car.
What would you do if this were you? What should I do?
WARNING: bit of a read
May 7th: I first ordered my Model Y (this was shortly after the factory reopened).
June 25: I was told it was almost ready and would be on it's way to the local office.
July 1st: I was told it was damaged in transit and they would make another one (a bummer, but understandable).
July 22: I got a message saying the 2nd car has arrive and would be loaded up for delivery and shipped in 48 hours (I had opted for house delivery).
**At this point they have already received the money for the car. The first payment wasn't due till August 20.
5 days later, no car or contact. So I messaged to asked what happened.
[This is where it gets interesting.]
They said, "there was an issue with the car when he was on the highway. The hood flew open and cracked the windshield." That got my attention. I asked what actually happened to the car (it might not have been closed properly). Then I received a direct call in which he explained the frunk hood latch HAD broken causing the windshield to fly open. In fairness, he said he had never seen that before, and they would be sending another one... However, if I had received that vehicle, that would have eventually happened to me going 70+ on the freeway. I really dodged a bullet, but now I'm worried. This means it was likely a manufactured issue. So I don't know if this batch of Y's shares this problem. I was tempted to just cancel because that is a serious safety concern, but I'm seeing it through.
It gets a little weird here.
I also got a message saying they had a car ready to ship with 20" wheels or I could wait for my exact build. They didn't say if I had to pay the extra $ for them or if it was some kind of apology offer. So I asked (pretty sure they would make me pay the extra $2k but it never hurts to ask). He said he would see what they could do. This was July 27.
August 5th: At this point they had been "dodging" me. They said things like, "haven't heard back from the manager," and, "waiting on a response." Finally they say, "They can't do the wheels but they have one with a black and white interior rather than all black."
But, again, they didn't answer the question. So I asked again, "Would that be for the same price as the original order?"
This second offer sounded like that was what they were trying to do. They never got back to me so I figured they were giving me their answer by ghosting me.
If they weren't going to allow that, they could have just said, "No."
The next day I get the auto txt saying my car would be ready in 2-4 weeks. At this point I admitted defeat, and left it at that.
August 19th (exactly 2 weeks later) I get the exact same auto txt. I asked if anything happened or if there were any updates. What about that first notification? No response. I have messaged several times over the past week for some kind of response, and I'm getting nothing.
I've now made my 1st car payment and am looking at making the 2nd before I actually have the car.
I feel as though I've been very patient throughout this process.
Now I'm tired, frustrated, and just want my car.
