Took my dad's car for a while. It's nearing the end of the warranty period and found a few bugs it has so went the app to schedule a service call and the soonest available date to get it in is JUNE 20TH! Wow! That is just ridiculous. Bad enough that you can't call anyone to get a simple "2 second" question answered. But a month to get in for service is just unacceptable. What if it were an issue that prevented me from driving the car? They expect us to just park our means of transportation for a full month before they can get to you?
I've been fortunate to not have many issues with my Tesla's, or they've been very small issues that I don't worry about. The Mobile Service is great, when you can get it. EV's are hot as heck right now, but the day is going to come when the market shifts back to normal. This, combined with real competition coming to market, will eventually be an issue. Just sad for existing customers that there's not much we can do about it right now. Just have to sit back and take it. I call Chevy or Ford for our other company vehicles and they always get them in within a day or two and have the cars back either the same day or the next day. Very rare that they ever need to keep it longer. I could understand this 10 years ago when they started, but for it to be worse now than it was then is just not acceptable. I do remember the early days when Service was AMAZING!
Praying some day that this improves!
I've been fortunate to not have many issues with my Tesla's, or they've been very small issues that I don't worry about. The Mobile Service is great, when you can get it. EV's are hot as heck right now, but the day is going to come when the market shifts back to normal. This, combined with real competition coming to market, will eventually be an issue. Just sad for existing customers that there's not much we can do about it right now. Just have to sit back and take it. I call Chevy or Ford for our other company vehicles and they always get them in within a day or two and have the cars back either the same day or the next day. Very rare that they ever need to keep it longer. I could understand this 10 years ago when they started, but for it to be worse now than it was then is just not acceptable. I do remember the early days when Service was AMAZING!
Praying some day that this improves!
