Only if Uber actually shows up.Yes, but the Uber credit works well with that model,no?
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Only if Uber actually shows up.Yes, but the Uber credit works well with that model,no?
There ain’t no such thing as a “Free Loaner” (TANSTAAFL) if it’s during warrantee, it’s covered by the warrantee. If it’s outside of warrantee, it just means you are paying for the loaner as part of the service charge whether it’s itemized as such or not.Tesla should be held accountable to industry standard, which is not the norm for them to provide transportation for outside of warranty work. This is what that extra ala carte option for rental cars from your insurance company is for.
I thought if you were on Elon's naughty list you ended up pregnant? @Pezpunk ?You probably got on Elon's "naughty" list. Those people rarely get loaners (only if they have a surplus), they are less likely to get non-warranty repairs covered under goodwill, and OTA updates are often delayed until most of the fleet is already on the newest version.
Once on the naughty list, it's nearly impossible to get off so be careful out there!
/s
Yes, I think so -- minimal involvement by Tesla. But, of course, it's pretty useless in an area that isn't well served by Uber. I don't know how Tesla has been handling that.Yes, but the Uber credit works well with that model,no?
Doesn't excuse the poor communication and service he got from Tesla.Why is this topic even in the investing thread?
If some random quasi celeb lost their key Fob for a Porsche would anyone give a damn?
You do what you do with any other car on the planet, you have a spare at home. Do you think Porsche or Mercedes have service people who fix this stuff remotely? What kind of an idiot only has a single key fob as their sole way of getting into a car?
I know you didn’t drag this inappropriately into the main thread, but you feel compelled to defend a moron in it.
What kind of service would you expect from Mercedes on a (apparently) 5+ year old car?Doesn't excuse the poor communication and service he got from Tesla.
Someone at the service department to answer the phone?What kind of service would you expect from Mercedes on a (apparently) 5+ year old car?
He also found it near-impossible to get in contact with Tesla's support teams.
"I had a very difficult time getting through to any of these people," Howerton said, noting he wasn't able to get in contact with Tesla's roadside assistance and vehicle support teams.
Mercedes has a 7/24 service department that handles broken key fobs on 5 year old cars? Seriously doubt this.Someone at the service department to answer the phone?
@OgreSomeone at the service department to answer the phone?
Most dealers will answer a phone promptly on a Saturday regardless of the vehicle age.Mercedes has a 7/24 service department that handles broken key fobs on 5 year old cars? Seriously doubt this.
1-800-FOR-MERCEDES (1-800-367-6372)
Whether it’s replacing a flat tire, delivering a jump start, or providing fuel should you accidentally run out, Roadside Assistance can provide help when you need it most, 24 hours a day, 7 days a week.
Huh?My personal Tesla Service experience is turning out to be incredible as the car ages, IMO. Regardless of how many accidental reasons I have to end up there due to bad roads and weather.
Huh?
"incredible" as in bad, or good?
I may have to move to your part of the planet. Our experiences have gone from outstanding (in 2013) to "How could it get this bad now that we have several new, six-figure Teslas and be treated like we've purchased 20-year old Kias with no warranty?"
At the other extreme, my Tesla resides about a two minute walk from the local service center. The last time my Plaid S visited there was in early September 2021 when it was delivered.
My previous Model 3P did not list an SC except for after a friend had an accident driving my car. It never again visited an SC. Obviously these are anecdotes so are not necessarily indicative of Tesla reliability. But...
Warranty Week does a good service by actually comparing per vehicle costs:
Those numbers clearly show Tesla's superior quality control. This chart only compared the two other US owned OEM's. They do have other charts that show many more, but those become a trifle cumbersome to view here. For those who care a search for "Warranty Week" is the quick solution. FWIW, historically most warranty claims happen during the first six months of use, hence are biased to reflect assembly, shipping and dealer prep defects. During Tesla's early years there we common shipping damage problems but these have diminished rapidly due to, essentially, better scale with shippers.
When we discuss Tesla's mobile service, Service Centers and similar issues it si appropriate to understand that the absolute scale of Tesla service facility needs can scale more slowly than it would were not quality so good. We can expect more Service Centers globally, but smaller and less expensive ones that would be needed for other OEMs. It is very logical to expect more stores, more popups, and more Superchargers scaling simply because those three directly help sell products.
As Tesla designs and production processes improve, vehicle design continues to simplify, the trends in the chart above will continue to diverge from other OEM experience.
For context just consider only three things:
-front and rear megacasting, eliminating hundreds of individual parts;
-new automated paint shops, vastly reducing rework;
-structural battery packs, whether Tesla or BYD, both reduce parts counts, simplify assembly;
Every single such item ends out with lower service needs, reduced warranty expense and cheaper build.
All of those things in aggregate allow lower prices, better margins and happier customers.
We should all remember those things as we agonize over issues related to rapid scaling, shouldn't we?
Presumably Tesla Roadside Assistance and Ranger services are different fleets and departments.