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Service Appointment Cannot be set to "Read"

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Booked a service appointment for a door fit issue.

After a bit I get a notification to approve the service with no cost (under warranty), I do so and the appointment is scheduled.

App continues to say that I have an unread message and won't show me any other service menu options other than the "Unread" message.

It even says that I approved it on Dec 16.

Any fix for this?