Service Bulletin out on Hard Acceleration "Shudder"

[eddiedellz]

View attachment 860358View attachment 860359

 

[eddiedellz]

What year car was that on? I'm fighting with the SC now on this. They want to charge $850

 

[dark cloud]

What year car was that on? I'm fighting with the SC now on this. They want to charge $850

Per his signature:

Multi-coat Red 9/26/2014 P85 AP1 MCU2, Monterey Blue 12/16/2014 P85DL+ AP1 MCU2

I don't suppose anyone can access this billing article from toolbox to see what it says?

 

[blodg1]

Per his signature:

Multi-coat Red 9/26/2014 P85 AP1 MCU2, Monterey Blue 12/16/2014 P85DL+ AP1 MCU2

I don't suppose anyone can access this billing article from toolbox to see what it says?

View attachment 861055

I have it but cannot share due to NDA. Referencing the article number is enough for the SA to learn the process.

 

[blodg1]

What year car was that on? I'm fighting with the SC now on this. They want to charge $850

Applies to dual motor S&X 2014-2020 although many 2020 are already good.

 

[eddiedellz]

They quoted me this. The axles are definitely discounted but 400+ for labor

 

[Huachipato]

Dang - I'm feeling (half) shafted right now after seeing these reduced prices others paid.

 

[blodg1]

Dang - I'm feeling (half) shafted right now after seeing these reduced prices others paid.

When did you have work done? The email was sent to all of service on October 22nd, 2021. If you had the work done after that, you should be able to get a refund or other consideration.

 

[Huachipato]

It was completed in July. My 3rd party warranty paid me back (so not the doom and gloom it may have otherwise been) but for some reason it still kind of stings...

 

[Nosken]

It was completed in July. My 3rd party warranty paid me back (so not the doom and gloom it may have otherwise been) but for some reason it still kind of stings...

It is rare to hear good stories about extended warranties. If you are comfortable listing the name, it might be beneficial to all of us?

 

[brainhouston]

I would think the main culprit is the mount on cars that haven't hammered the F out of the CV joints (frequent aggressive acceleration or high mileage) and that it could be changed by simply supporting the drive unit, assuming you can get at it.

Fail to see how thats true when multiple ppl reported mount didn't do anything or issue came back later with new mount...
Plus its been confirmed that its the angle of the shafts, hence going in low helps reduce it

Then it's two separate issues. Here's what they did at service senter when it was fixed on my P85DL.

i wonder how could they determine half shafts out of balance?

Just swapping the clevis mount will keep the half shafts from failing as it is the root cause, but if your half shafts have already started to fail, they will still need to be replaced. They may just not get any worse.

not true, see above

I actually think @ReGenesis is onto something here. Hear me out....

2016 MX P100DL
August 24, 2019 - take the car to the dragstrip on my 22" wheels car runs 11.30 @ 118mph
November 26, 2019 - halfshafts replaced for shuddering BAD
June 20, 2020 - take the car to the dragstrip on my 20" wheels can runs 12.10 @ 110mph

not a very conclusive evidence with 10 mo gap...

My 09/19 standard range raven has had a persistent shudder and grind noise since about a month after I bought it. It only happens under hard acceleration at all suspension heights. SC has twice told me the problem doesn't exist on raven models and that my wheel is out of balance. Since the problem started I've replaced the tires and had the new ones balanced twice. I can't bring myself to pay Tesla $100 to balance the wheel when Discount does it for free... Of course Tesla SC also claims that Discount doesn't know how to balances Tesla wheels. Is there something special about their wheels or the car that makes it different? Should I just let them do it? I suppose if they're right the problem is solved and if not I've proven that it isn't a balance issue.

Thats BS lol nothing is special about Tesla wheels...

Yeah, failure to use the shim can result in your front motor shearing off its bolts and jumping into the EPAS, causing sudden loss of power steering.

Ask me how I know...

How?
I fail to see how its possible. Mind giving more details? which bolts?

 

[Huachipato]

It is rare to hear good stories about extended warranties. If you are comfortable listing the name, it might be beneficial to all of us?

Service Bulletin out on Hard Acceleration "Shudder"

HI All - newbie alert!! Just got my 75d Tesla X which is impressive. I have noticed this shudder myself - does anyone know if this is covered under any warranty? If your car is still under warranty, then yes, this repair (if it is the issue) will be covered under warranty. This is a TSB...

teslamotorsclub.com

Axiom was the 3rd party warranty I used.

 

[Tozz]

It was completed in July. My 3rd party warranty paid me back (so not the doom and gloom it may have otherwise been) but for some reason it still kind of stings...

I had my third headlight replaced on my Model S due to the DRL not working. Apparently there is a reduced fee of $750,- for those headlights. Originally they were about $1300,-.

My third party warranty was still charged $1300,- while others got them for $750,-. Seems like Tesla is charging the full amount to insurers.

 

[Huachipato]

Tesla refused to work with (receive payment from) the 3rd party. The whole thing is between Tesla and me and I later go back to my warranty to get reimbursed.

 

[SucreTease]

I had my third headlight replaced on my Model S due to the DRL not working.

Hmm. My Model S only has two headlights. Where is the third headlight?

And, oh, I almost forgot!

 

[whitex]

Hmm. My Model S only has two headlights. Where is the third headlight?

And, oh, I almost forgot!

Shhhhh... don't out the Model C (a.k.a. the Cyclops).

 

[eddiedellz]

So I dropped it off thinking it was going to be the $800 bill and they sent MD this notification that it was actually $1700 anyone have any ideas on what i can do?

 

[Ketchups]

Except if someone reported it during the warranty period before Tesla service was made aware of this, they would have been told "normal behavior". So taking their sweet time finding the fix while cars fall out of warranty paid off for Tesla.

this. I was told this is normal behavior due to air suspension ride height adjustment during acceleration. Now that I'm out of warranty, of course it's no longer normal and there's a fix for it.

 

[brkaus]

I had my third headlight replaced on my Model S due to the DRL not working. Apparently there is a reduced fee of $750,- for those headlights. Originally they were about $1300,-.

My third party warranty was still charged $1300,- while others got them for $750,-. Seems like Tesla is charging the full amount to insurers.

A lesson from doctors

 

[blodg1]

So I dropped it off thinking it was going to be the $800 bill and they sent MD this notification that it was actually $1700 anyone have any ideas on what i can do?View attachment 863508

Just share this with them. Specifically the billing for SB-21-39-001 part.