My car was delivered in March and 2 days later I noticed several paint inclusions on the front bumper, hood and side fenders. So I brought it into a service center to have it looked at and they said that they'll take care of it with some hesitation. This SC sent me to a 3rd party auto body shop to get a professional opinion and send a list of items that need repair to create a due bill. The 3rd party service center said all the panels need to be repainting and saw rock chips on the windshield. My paint is uneven all over my car.
This is where it begins....SC stated that I was put on a queue for paint correction. Stating the wait is a few months out so i'll receive notification when i'm up. 5 months pass and I go back in just to get a status update. SC rep says the manager can give me an update but he's busy at the moment, but be assured that i'm still on the queue.
Two months pass and I go in, this time talking to a different rep at this location. The rep says there is NO RECORD of a due bill. But kindly schedules me a service appointment in two weeks.
Turns out, the rep scheduled me for service at a completely different service center. So when I brought my car in stating I was getting paint correction and windshield glass replacement, they had no record. No approved due bill to work off of.
Luckily the service manager at this location took care of things.
Lesson learned: Gets things in writing. Some service centers have terrible customer service. And SCs are lean due to high volume of customers. Even the SC rep at the second location stated they unfortunately can't provide the same service quality as they did years ago when they had fewer customers.
This is where it begins....SC stated that I was put on a queue for paint correction. Stating the wait is a few months out so i'll receive notification when i'm up. 5 months pass and I go back in just to get a status update. SC rep says the manager can give me an update but he's busy at the moment, but be assured that i'm still on the queue.
Two months pass and I go in, this time talking to a different rep at this location. The rep says there is NO RECORD of a due bill. But kindly schedules me a service appointment in two weeks.
Turns out, the rep scheduled me for service at a completely different service center. So when I brought my car in stating I was getting paint correction and windshield glass replacement, they had no record. No approved due bill to work off of.
Luckily the service manager at this location took care of things.
Lesson learned: Gets things in writing. Some service centers have terrible customer service. And SCs are lean due to high volume of customers. Even the SC rep at the second location stated they unfortunately can't provide the same service quality as they did years ago when they had fewer customers.
