My Model Y (March delivery) is currently sitting at a paint shop near my Tesla Service Center in Jacksonville FL for almost 2 weeks. I’m able to see the SOC and it’s sitting around 3% now, and I’m worried that it’s about to do damage to the battery/be un-drivable upon pickup. I already moved the charge slider and it says the max charge would be only 75%!!!
To make matters worse, I can’t get a hold of anyone at the service center whether it be call, text or email. The app essentially just keeps kicking the completion date down the road every couple days. I did receive a text on the initial completion date saying I would receive a call with an update, but that has never happened yet. Otherwise, no reply to any of my texts. I would drive by and check myself, but it’s almost 2 hours away and I don’t want to waste my time if it isn’t done.
So far my service experiences have been utterly terrible and I don’t understand how Tesla can keep this business model going long term. None of my issues tend to ever be completed at all, or in any reasonable amount of time. Any suggestions would be greatly appreciated. Thanks!
To make matters worse, I can’t get a hold of anyone at the service center whether it be call, text or email. The app essentially just keeps kicking the completion date down the road every couple days. I did receive a text on the initial completion date saying I would receive a call with an update, but that has never happened yet. Otherwise, no reply to any of my texts. I would drive by and check myself, but it’s almost 2 hours away and I don’t want to waste my time if it isn’t done.
So far my service experiences have been utterly terrible and I don’t understand how Tesla can keep this business model going long term. None of my issues tend to ever be completed at all, or in any reasonable amount of time. Any suggestions would be greatly appreciated. Thanks!
