I will preface this by saying my intent is not to use this venue to be a disgruntled Tesla owner, but rather asking for input from others who may have had similar unfortunate experiences.
I was ecstatic when I took delivery of my 2022 Model Y Performance end-of-quarter in March, just 4 weeks ago. On delivery, the car's condition was pretty good with minimal build defects. The delivery center did leave mud throughout the driver's side area (petals/floor mats), which I was able to clean up. There was a single, pretty unsightly panel gap on the driver's side fender-door and some left over residue caked onto the passenger side seat that I couldn't remove. I decided to hold off on PFF/ceramic coating until the panel misalignment was fixed and booked a service visit with a 2 weeks wait. The SC was able to correct the panel gap and remove the residue in a single afternoon. During pickup, I noticed that they managed to puncture the leather on my driver's side seat during the service visit. After moving this up to the SC Manager, they agreed to replace the seat cushion at no cost and I had to schedule a second service visit 1 week later. Fast forward, I went to pick up the MYP today after my second service visit in as many weeks and was stoked over the seat replacement hoping to FINALLY have a flawless car. After inspection, the puncture was gone (!), but the SC left grease all over the back of the driver's side seat so I asked that they clean it off real quick before I left. Big mistake. They drove the car around to the back. After waiting for 30 minutes, I walked back outside only to learn that the concierge at the SC had hit another car on the lot. There was significant enough damage that the SC Manager told me that my MYP requires a brand new front bumper. My frustration instantly boiled over. Now, I have to wait for the SC to order a new bumper, have it painted, and then hand over my car again to them to install the new bumper in 1.5-2 weeks. This also further delays adding paint protection to the car.
Has anyone experienced an epic constellation of errors like this with an SC and have any insight on where my rights lie on making this right beyond just the necessary repairs? The SC is trying to smooth this over by replacing the bumper, offering a loaner, etc. To their credit, they have been nothing short of professional throughout, but I am at a loss on how to truly rectify the stress endured, time wasted, and colossal inconvenience that this has been on my big purchase. This is entirely of their own doing. Additionally, does anyone know if this will show up as a "collision" on the car's history (it'll definitely be on the service records).
I was ecstatic when I took delivery of my 2022 Model Y Performance end-of-quarter in March, just 4 weeks ago. On delivery, the car's condition was pretty good with minimal build defects. The delivery center did leave mud throughout the driver's side area (petals/floor mats), which I was able to clean up. There was a single, pretty unsightly panel gap on the driver's side fender-door and some left over residue caked onto the passenger side seat that I couldn't remove. I decided to hold off on PFF/ceramic coating until the panel misalignment was fixed and booked a service visit with a 2 weeks wait. The SC was able to correct the panel gap and remove the residue in a single afternoon. During pickup, I noticed that they managed to puncture the leather on my driver's side seat during the service visit. After moving this up to the SC Manager, they agreed to replace the seat cushion at no cost and I had to schedule a second service visit 1 week later. Fast forward, I went to pick up the MYP today after my second service visit in as many weeks and was stoked over the seat replacement hoping to FINALLY have a flawless car. After inspection, the puncture was gone (!), but the SC left grease all over the back of the driver's side seat so I asked that they clean it off real quick before I left. Big mistake. They drove the car around to the back. After waiting for 30 minutes, I walked back outside only to learn that the concierge at the SC had hit another car on the lot. There was significant enough damage that the SC Manager told me that my MYP requires a brand new front bumper. My frustration instantly boiled over. Now, I have to wait for the SC to order a new bumper, have it painted, and then hand over my car again to them to install the new bumper in 1.5-2 weeks. This also further delays adding paint protection to the car.
Has anyone experienced an epic constellation of errors like this with an SC and have any insight on where my rights lie on making this right beyond just the necessary repairs? The SC is trying to smooth this over by replacing the bumper, offering a loaner, etc. To their credit, they have been nothing short of professional throughout, but I am at a loss on how to truly rectify the stress endured, time wasted, and colossal inconvenience that this has been on my big purchase. This is entirely of their own doing. Additionally, does anyone know if this will show up as a "collision" on the car's history (it'll definitely be on the service records).
. Latham New York service center is the place, and they have consistently done some of the worst repair “attempts” I have seen in my 20 years of owning cars. They changed my bumper out twice at originally delivery, and Latham didn’t want to fix their poor job of installing my license plate holder after bumper swap. He mounted several inches too high. Tech said it’s impossible to put on the license plate holder wrong because they use a “template”. I had to walk about 10 feet away to point to a model s plaid that was correct. Photo attached of that fiasco also! They agreed to remount only after showing their tech the proper install location on another car, but just wow. 
