Wanted to provide insight into how Tesla is handling the Service Center experience during the pandemic. I use the Service Center in Dallas, TX.
I scheduled an appoint through the app like normal and put in the issues I was having. All normal stuff so far.
I received a text message talking about their contactless drop off and they were going to send me a worksheet to fill out and to text any videos of noises that I heard back to them. In that text it states "If you do not receive an email from us with the worksheet, please text back with the proper email address to re-send it to". I tried that and never received a response or an emailed worksheet.
On the day of my appointment (8/18/20), I received a text message with a link to click when I arrived at the Service Center. Upon arrival I clicked the link to "check in". About 5 minutes later I received a call from one of the service advisors asking where I was parked and going over the list of items I submitted through the Tesla app when booking.
The advisor then came out to my vehicle (wearing a mask and keeping socially distant), we walked through the list and confirmed the areas of issue. He used green tape to mark the areas that we were discussing so the technicians knew exactly what to look for. After that, i gave him the key card and that was it.
Tesla is not currently giving loaners out due to Covid. I assume its because they dont have disinfection policies in place and it could be a liability. They did issue me a $400 Uber credit good through the end of the week. Meaning if I do not spend the entire credit it goes back to Tesla, I dont get to keep the credit. Makes sense.
They did tell me they were very overwhelmed and they expect I can have my car back by the end of the week. All in all it felt very safe and I had no issues.
TL;DR: Everything done through text, check in through text, advisor double checks everything, everyone wearing a mask, no loaners currently, provided uber credit for travel. Positive experience.
I scheduled an appoint through the app like normal and put in the issues I was having. All normal stuff so far.
I received a text message talking about their contactless drop off and they were going to send me a worksheet to fill out and to text any videos of noises that I heard back to them. In that text it states "If you do not receive an email from us with the worksheet, please text back with the proper email address to re-send it to". I tried that and never received a response or an emailed worksheet.
On the day of my appointment (8/18/20), I received a text message with a link to click when I arrived at the Service Center. Upon arrival I clicked the link to "check in". About 5 minutes later I received a call from one of the service advisors asking where I was parked and going over the list of items I submitted through the Tesla app when booking.
The advisor then came out to my vehicle (wearing a mask and keeping socially distant), we walked through the list and confirmed the areas of issue. He used green tape to mark the areas that we were discussing so the technicians knew exactly what to look for. After that, i gave him the key card and that was it.
Tesla is not currently giving loaners out due to Covid. I assume its because they dont have disinfection policies in place and it could be a liability. They did issue me a $400 Uber credit good through the end of the week. Meaning if I do not spend the entire credit it goes back to Tesla, I dont get to keep the credit. Makes sense.
They did tell me they were very overwhelmed and they expect I can have my car back by the end of the week. All in all it felt very safe and I had no issues.
TL;DR: Everything done through text, check in through text, advisor double checks everything, everyone wearing a mask, no loaners currently, provided uber credit for travel. Positive experience.
