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Service Center Experience Latham NY

Discussion in 'Model Y' started by Jeff Wa, Jun 19, 2020.

  1. Jeff Wa

    Jeff Wa Member

    Joined:
    Mar 17, 2020
    Messages:
    38
    Location:
    Albany NY
    Hi folks, I was just thinking...

    What has been the experience of people who have used the service center in Latham (Albany) NY?

    Positives, negatives, loaners available? Anything in particular?

    Just curious.

    Jeff
     
  2. Pluturi

    Pluturi Member

    Joined:
    Jun 15, 2020
    Messages:
    115
    Location:
    Upstate NY
    My experiences have been good. I had one warranty issue which they agreed to take care of without too much discussion and I had one mobile service visit out of that center that was excellent.

    I don't know for a fact, but just overhearing conversations it sounds like they use Enterprise if you need another car vs. a Tesla loaner.
     
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  3. Berkshire1

    Berkshire1 Member

    Joined:
    Jul 5, 2020
    Messages:
    40
    Location:
    Egremont, MA
    Used them once..no problems. Got a new model x loaner with FSD. That was fun but I love my MY. There is also a Tesla approved body shop nearby which I hope to never use. I must say (fingers crossed) that after reading about all the quality issues, my MY which I took delivery of about a month ago seems to be in very good shape. Only minor problems. One thing that is a little annoying is that the tail light fitment is slightly off but told that it is “within specs”
     
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  4. Jeff Wa

    Jeff Wa Member

    Joined:
    Mar 17, 2020
    Messages:
    38
    Location:
    Albany NY
    I have a similar issue w/ my MY and I'm seeing them Monday. I think I will be told the same. Do you, or does anyone know, if you can by parts from them, like extra wheels?
     
  5. Pluturi

    Pluturi Member

    Joined:
    Jun 15, 2020
    Messages:
    115
    Location:
    Upstate NY
    They have a lot of tires and wheels visible in the shop, so I would say yes. I know you can order parts and they are shipped from Fremont if they are available.
     
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  6. Jeff Wa

    Jeff Wa Member

    Joined:
    Mar 17, 2020
    Messages:
    38
    Location:
    Albany NY
    So had my service appointment today.

    All of the issues, except the front trunk misalignment and the rear seat backs not being level were “within spec” which I sort of expected. The seat and front trunk were fixed.

    Best of all I was informed at delivery that the factory had run out of trailer hitches and it would be drop shipped to me or the service center in Latham for local installation. Actually, the trailer hitch was there all along, just like the Wizard of Oz, I could have used it at any time.

    I asked if MY can use the 18 inch M3 wheels and the service rep didn’t know, disappointing answer.

    I did get a quote for 4 19inch wheels, TPMS sensors and wheel covers to use for winter tires; $3500. That does not include the tires. Really? I mean, REALLY?

    The guys in Latham seemed busy, without enough help; Mike, the man I dealt with was helpful enough but seemed stressed out and was juggling a bunch of things.

    Main problem solved. Notified them of something weird that happened last night and twice last week where I saw a message saying the right pillar camera is absent or blocked as I was driving down a dark road, appointment made for August.

    All in all 3/5⭐️
     
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  7. flyingowl

    flyingowl Member

    Joined:
    Sep 25, 2019
    Messages:
    206
    Location:
    Guiderland, NY
    Do they have waiting area if service is not too long?
     
  8. Pluturi

    Pluturi Member

    Joined:
    Jun 15, 2020
    Messages:
    115
    Location:
    Upstate NY
    Yes, but very small...half a dozen seats or so. Not sure what their COVID policy is regarding hanging around inside, but I know you have to wear a mask to enter the building.
     
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