I've had two services associated with my Model 3, one Mobile and one at a service center.
My mobile service was amazing, it was to install homelink with a due bill from delivery. I got communication the day before and the morning of, for a time that they would be showing up. The technician was great, minus the fact that he broke tabs on my headlight mounted bumper retainers. He broke tabs on both sides. I was told that this was normal operation (doesn't sound right)
I ended up setting up another service to fix these retainers at a service center. Well I had the complete opposite experience. I had a call a week before to let me know that they will be ordering my part so I can have my service completed when I was scheduled.
I arrived 5 minutes early and was told a service advisor would come see me to address my issues. Well, I am a patient man and I had some work to do. I ended up waiting 2 hours without anyone coming to get me or let me know what the wait was for. I had to go out to the service valet to ask what was up. Who then told me my advisor was out for lunch, and I wasn't checked in .... I had to get another service advisor to come over and address my issue. But, the part wasn't ordered or in stock.
What is your service experience? I've heard good things about mobile, but don't know what the experience is like at a normal service center.
My mobile service was amazing, it was to install homelink with a due bill from delivery. I got communication the day before and the morning of, for a time that they would be showing up. The technician was great, minus the fact that he broke tabs on my headlight mounted bumper retainers. He broke tabs on both sides. I was told that this was normal operation (doesn't sound right)
I ended up setting up another service to fix these retainers at a service center. Well I had the complete opposite experience. I had a call a week before to let me know that they will be ordering my part so I can have my service completed when I was scheduled.
I arrived 5 minutes early and was told a service advisor would come see me to address my issues. Well, I am a patient man and I had some work to do. I ended up waiting 2 hours without anyone coming to get me or let me know what the wait was for. I had to go out to the service valet to ask what was up. Who then told me my advisor was out for lunch, and I wasn't checked in .... I had to get another service advisor to come over and address my issue. But, the part wasn't ordered or in stock.
What is your service experience? I've heard good things about mobile, but don't know what the experience is like at a normal service center.