Service center issue. How to escalate to HQ?

[Mandarin]

Hi all.

Back on 8/3, I have accepted delivery of brand-new Plaid and like all of us, I got some issues that I decided to let the Tesla service center fix later.

Back on 8/18, I have dropped the car at my local service center and they told me it will take a week to fix all those concerns. Long story short story, today is 9/9 and my car is still there.

I have had many chat sessions with my Service Advisor and he keeps telling me they have fixed everything and have completed all testing that has been requested by the engineering team. Now they are waiting for an answer from engineers to be able to release the car. I'm getting this excuse for a week already. They are rejecting my requests to release the car saying no one can say if my car has been fixed or not.

I have told them I'll open a lemon law case since one issue they are trying to fix is related to a safety issue. Airbag error has been presented from day one.

Right now I wait 30 days mark to start a lemon case.

Tbh I don't want to do it since I like my Plaid but I'm also tired of trying to get my car back. I told them to send me a check for monthly payment which they have rejected of course.

So my question is: does anyone know how I can escalate this issue to HQ?

Thank you in advance

 

[ucmndd]

So my question is: does anyone know how I can escalate this issue to HQ?

Basically, you can't. There is no corporate or executive escalation path any more. You're at the mercy of the service center, and they're at the mercy of the mother ship.

 

[ATPMSD]

Try this:

By mail:
Tesla Motors, Inc.
3500 Deer Creek Road.
Palo Alto, California 94304.
Attention: Vehicle Service.

By phone:
1-877-77-TESLA (1-877-778-3752)

 

[Mandarin]

Try this:

By mail:
Tesla Motors, Inc.
3500 Deer Creek Road.
Palo Alto, California 94304.
Attention: Vehicle Service.

By phone:
1-877-77-TESLA (1-877-778-3752)

The mail option will be used when we will start the LL case.

Regarding calling them, seems like Tesla has build up the castle and you can't overstep its walls to get anyone answering your questions over the phone anymore. I spent 4h yesterday trying to talk with anyone - got nothing

 

[Mandarin]

Basically, you can't. There is no corporate or executive escalation path any more. You're at the mercy of the service center, and they're at the mercy of the mother ship.

This is what I thought. Thank you for answering this

 

[ATPMSD]

The mail option will be used when we will start the LL case

I would FedEx them now since you probably just want your car back! If you go the LL route, and want it replaced, if there is not a time requirement you could be waiting a long time. Sending a letter now might help and I am pretty sure it wouldn’t hurt.

Good luck!

 

[KZ-CLT]

Hi all.

Back on 8/3, I have accepted delivery of brand-new Plaid and like all of us, I got some issues that I decided to let the Tesla service center fix later.

Back on 8/18, I have dropped the car at my local service center and they told me it will take a week to fix all those concerns. Long story short story, today is 9/9 and my car is still there.

I have had many chat sessions with my Service Advisor and he keeps telling me they have fixed everything and have completed all testing that has been requested by the engineering team. Now they are waiting for an answer from engineers to be able to release the car. I'm getting this excuse for a week already. They are rejecting my requests to release the car saying no one can say if my car has been fixed or not.

I have told them I'll open a lemon law case since one issue they are trying to fix is related to a safety issue. Airbag error has been presented from day one.

Right now I wait 30 days mark to start a lemon case.

Tbh I don't want to do it since I like my Plaid but I'm also tired of trying to get my car back. I told them to send me a check for monthly payment which they have rejected of course.

So my question is: does anyone know how I can escalate this issue to HQ?

Thank you in advance

What happened with all of this? My car was towed in over the weekend and is in the “waiting for engineering for next steps” phase.

 

[Mandarin]

What happened with all of this? My car was towed in over the weekend and is in the “waiting for engineering for next steps” phase.

Nothing. They did not give my car back until "engineers" have checked everything on their side and told the SC to release the car.

 

[pepsundar]

SC refuses to put anybody else from higher up on the phone to resolve a dispute and say they can't get anyone speak with me. Is there any email id that I can write to?

 

[ATPMSD]

SC refuses to put anybody else from higher up on the phone to resolve a dispute and say they can't get anyone speak with me. Is there any email id that I can write to?

Try this page

Tesla SSO - Sign In

Be forewarned, Tesla does not seem to care about its customers once the car is in their hands. But hey, you never know.