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Service Center - Knoxville, TN

Discussion in 'Southeast' started by Att1cus, Jun 21, 2016.

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  1. Att1cus

    Att1cus Member

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    Anyone know of current or future plans for a service center in Knoxville? Right now I'd be traveling about 170 miles to Charlotte, NC for service.
     
  2. dhanson865

    dhanson865 Active Member

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    I haven't heard of a site yet. It's a given they'll do it before Model 3 release but I have no idea if it will be in 2016 or 2017.
     
  3. Drucifer

    Drucifer Active Member

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    Is Nashville closer? There is rumor of Asheville, NC and possibly either Columbia or Charleston, SC by early 2018.
     
  4. Att1cus

    Att1cus Member

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    Nashville is much further actually, about 300 miles. Depending on where in Asheville, NC it could be closer than Knoxville.
     
  5. dhanson865

    dhanson865 Active Member

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    #5 dhanson865, Jun 21, 2016
    Last edited: Jun 21, 2016
    Nashville is way too far away, 183 miles from my house to the service center (1641 Westgate Cir, Brentwood, TN 37027).

    Asheville (~125) or Chattanooga (~104) either way it's a long drive from Knoxville for me. Chattanooga would be closest but ultimately there will have to be one in Knoxville.

    I can't see myself driving 100+ miles each way for service on a car that will likely take several visits in the first year.

    That's a factor in why I haven't reserved a Model 3 yet.
     
  6. roger-write

    roger-write New Member

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    Seems like they are bound to get one in Knoxville before too much longer. I've started seeing a few Model S's in the area and at least one Model X. They are bringing my model S tomorrow on a flatbed truck from Nashville and the driver called and said they are delivering another one to a house a couple miles from mine. Seems like Tesla would be remiss if they ignored the Knoxville area much longer. People here clearly want these cars.
     
  7. jelloslug

    jelloslug Active Member

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    The rumors I have heard are Asheville, NC and Charleston, SC for new service centers in this area.
     
  8. dhanson865

    dhanson865 Active Member

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    Got a picture of a Tesla on a flatbed today, TN tag ends with 2E4. Could that be yours? Looks pristine so I assumed it was a new delivery.

    I can post the picture when I get home tonight if you are curious
     
  9. verygreen

    verygreen Curious member

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    Might have been a return from a service visit?

    They took mine on a flatbed and delivered me a loaner in this manner, then brought me another loaner in the same way (original loaner had temp tags expiring).
    This might also play into your decision about not getting a Tesla until there's a service center nearby. If they jsut pick your car and deliver a loaner like that - I probably don't care all that much how far away the service center is (though it would be convenient to be able to swing by whenever).
     
  10. dhanson865

    dhanson865 Active Member

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    I know they can do that, the question is will they charge me to do so and will they give me an EV as a loaner when they do?

    As to payment see 12v battery died 250 miles from SC making me pay for 150 mile towing where the service center was making people pay when the tow is more than 50 miles and adjusted that up to 100 miles. There have been other threads complaining about loss of ranger service or other long range service issues. I'm not ready to say that after Model 3 ships out we won't see more issues with remote service/overloaded service centers.

    On loaner cars just read any of a hundred threads on here where someone ending up with a gas car as a loaner.

    Distance to the service center will only address one of those two issues but since I have more than one car it's the one I'd be more concerned about. Especially so if my spare car is a Nissan Leaf.

    And adding more service centers will address not only the distance to me, but also the ratio of cars on the road to service centers. I know we are getting more cars, I want to see more service centers.
     
  11. verygreen

    verygreen Curious member

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    Well, at least for everything you write in the due bill they would (I also asked for it to be part of the due bill).

    The warranty paperwork I have says 50 miles tow is only for flat tires, for car problems free tow is 500 miles (to nearest service center).
    That said - ranger service is not free, but I take it that's for out of warranty stuff, if the car is not starting up - that's certainly on them in my view.

    For critical stuff indeed they might not have any loaners on hand. If you can schedule your visit for later then I don't see why not.
    That's why my first visit was scheduled 10 days out - to ensure they have bay space and a Tesla loaner.

    I totally agree, if there's a service center in Knoxville, that would be great.
    I am just relaying to you my current experience with a far-away Service Center - same one you would have been using if you had Tesla now.
     

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