I just got off the phone with Tesla service and I'm a bit miffed. I was just told that they've changed their policy on loaner vehicles. I am just about to hit 12,500 (at 12,100 now), so I called to schedule my annual maintenance. Although I'm still "in range" to have a Ranger come out and pick up the car, I'm not "in range" to have a loaner vehicle. I told him I'd wait any amount of time, or even take an Enterprise rental, in order to have a car. He told me that they literally changed their policy on loaner cars today, and if I wanted to talk with his supervisor, he'd be more than happy to transfer me. I asked him if he honestly thought that would do me any good and he said probably not. I was told they're using a 50-mile radius to determine if they'll give a loaner car. What's even more tragic is that when the Service Center used to be in downtown Chicago, I would have been inside the 50-mile radius. Now that they've moved it to the west side, I'm outside the radius. Anyone else having a similar experience?