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service center survey - pissed off customer

Discussion in 'Model S' started by passhard, Dec 11, 2019.

  1. Camera-Cruiser

    Camera-Cruiser Fully Charged

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    Just expected to be unhappy, and you might be pleased, then you can unhappy about being pleased which will make you happy.
     
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  2. Big Toys

    Big Toys Member

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    Generally, there is a whole world of people who are easily offended not because they have high expectations, but because they have unreasonable or unrealistic expectations. The expectation or right not to be offended, for example. To expect a level of service given a particular price point is not unreasonable.
     
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  3. Ostrichsak

    Ostrichsak Active Member

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    You couldn't be more wrong on this one. Ask anyone who knows me and they'll tell you that I'm the one of the most happy and fun loving people you'll meet. Saying that something is wrong with ME because Tesla can't make my cars operable (not perfect, operable) and has zero ability to communicate with me is offensive. Like I just need to be happy with the fact that my cars are undriveable and Tesla won't help me? You're right, that is fun!
     
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  4. Darren Donovan

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    But, but, according to Tesla and "fanboys", EVs and especially Tesla vehicles are so reliable that maintenance and repairs are not something to worry about. Those who have issues with their vehicles are in the very small minority, Lol. I see many posts of new owners having problems, so not a small minority, since there are lots of new owners entranced by Tesla's marketing and hype. On top of that are multiple-Tesla vehicle- owners who have been disappointed at the lower QC level and customer service compared to their prior cars.
     
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  5. Ludalicious

    Ludalicious Active Member

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    I would honestly pay a little extra to have red carpet service again. Like in the days when Tesla only sold X & S vehicles.
     
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  6. PWlakewood

    PWlakewood Active Member

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    #26 PWlakewood, Dec 12, 2019
    Last edited: Dec 12, 2019
    So because there are people who complain on the internet that somehow means it's a majority of tesla owners who have complaints? Lol lol lol I'm just looking for some numbers here. How many teslas have been sold? Now please fill me in on how many of those post there issues on this forum? No one has actual numbers to support either side of the arguement but if you have participated in forums for other products you will quickly learn that most people don't belong to them and don't care about forums. The reason for forums is mainly for people to research an issue, ask questions, or be part of a group that has similar interests. Some people join to only complain about issues. Some people join because they support whatever the forum is about.

    I really wish Tesla would send out satisfaction surveys to all tesla owners to get some real data not what someone perceivea to see on the interwebz...
     
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  7. Chaserr

    Chaserr Hyperactive Hyperdrive

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    Your expectations are too high. If you expect poor communication, incompetence and an inoperable Tesla you'll be a perfect happy Tesla customer.
     
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  8. Ostrichsak

    Ostrichsak Active Member

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    Oh, you're right. I was doing it wrong! :D
     
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  9. geoffmanley

    geoffmanley Member

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    This is the part that I disagree with. My experiences with the service centers (Van Nuys, CA and Burbank, CA) have always been good and the staff always friendly. You assume the "real Tesla" is bad and everyone has just been getting lucky all these years. I don't buy it. You had a bad experience and I'm sure it soured you on Tesla, that's too bad. Maybe next time it will be great service and we can roll you back into the fold.
     
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  10. PWlakewood

    PWlakewood Active Member

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    I feel the same way. Not saying that people dont have bad experiences but I really feel like there are more positive than negative.
     
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  11. Big Toys

    Big Toys Member

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    As I've explained to you previously, only the motivated few come here to complain about the poor CS endemic to the company. Scale this up to 500K cars, and it is illogical and statistically impossible that the few who complain here are the only ones experiencing poor CS.
     
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  12. PWlakewood

    PWlakewood Active Member

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    So your the expert? Ok sure sounds good. Glad to know someone on here has the inside scoop on how many unhappy Tesla customers there are. :rolleyes:

    Seriously, until you can supply actual numbers to prove me and many others wrong were going to keep supporting Tesla and reporting on our positive experiences.
     
  13. Big Toys

    Big Toys Member

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    One need not to be an "expert" to have basic critical thinking skills, and enough experience to know how stuff works. Emotional investments and cognitive dissonance often go hand in hand, which allows us to love the car and hate the company all at the same time.
     
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  14. PWlakewood

    PWlakewood Active Member

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    Again, until someone can show actual numbers to support either side of the happy/unhappy arguement then were all just playing the guessing game.

    I have dealt with tesla enough to form my own opinions and I have talked with many other owners of teslas who are happy, satisfied etc. And believe it or not they dont belong to this forum. There will always be a larger percentage of people on forums who are unhappy.

    Do you even know why people use forums? Go ahead use your critical thinking skills now.......
     
  15. Tesomega

    Tesomega Member

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    Tesla as a Vehicle is an amazing vehicle. Tesla as company is nickle and dimming every aspect of the ownership experience. When buy a 100K car you expect certain level of service. When you don't you definitely will get pissed off. For e.g: for Tesla to have better efficiency in their SC; why the hell a owner of a $100K car go around in a UBER for days on end?; He could saved all the money he spent on TESLA to get just a UBER around...
     
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  16. Tjhappel

    Tjhappel Member

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    I’m typically a huge huge fan of tesla service but I’m about to cross the 50k mile mark on my model 3 so I wanted to bring it in to fix a few rattles I had. For the first time I went to the new Carlsbad service center instead of Costa Mesa and they had a new “manager” who tried to tell me that tesla no longer considers rattles to be a warranty issue after the first few months of ownership.

    I have owned my car for 13 months and I’ve not 1 times been to a service center, 4th new tesla I’ve owned and I literally couldn’t believe what he was telling.

    I don’t think he’ll have that job much longer due to the way he was treating people and it was SO SO different compared to the normal “Tesla” experience. Hopefully they don’t grow too much too fast and loose their awesome service they’ve always had. This time really freaked me out but when I came to pick it up they ended up doing all warranty work for my “loose panels” that are apparently not considered under warranty per Carlsbad manger.
     
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  17. Tesomega

    Tesomega Member

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    Yup, heard the same story in Dublin, SC. They consider it a fit and finish (what the factory left out) during the 1st year. :)
     
  18. Big Toys

    Big Toys Member

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    We will never know the numbers. However, it is inconceivable that the same 10 posters here are the only ones getting the CS treatment.

    Why people use forums? Multiple reasons, ranging from boredom to stock manipulation. What did you have in mind?
     
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  19. PWlakewood

    PWlakewood Active Member

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    Who said it was only 10?
     
  20. Tesomega

    Tesomega Member

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    I would consider the numbers would talk for themselves, when tesla is able to fix a 4 hr job within the day and return the car within 24hrs back to the owner. Till then, I will keep complaining as I did not buy car to leave it in service more than any other I have owned in the past 20 years, where TESLA should be doing better.
     
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