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Service Center swamped

Discussion in 'Model X' started by tslalrry, May 7, 2018.

  1. tslalrry

    tslalrry Member

    Joined:
    Dec 9, 2016
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    Location:
    Irvine, CA
    Here I am waiting 90 minutes for a loaner. Monday afternoon in Costa Mesa. I know we're in TeslaLand here, but none of the three people ahead of me have been offered a loaner. You should see the place, though. It's swamped. What's your experience?
     
    • Like x 2
  2. kev1n

    kev1n Member

    Joined:
    Nov 17, 2016
    Messages:
    978
    Location:
    Bay Area
    Burlingame, CA service center

    never had issues with time schedule, they are pretty sharp on the dot and they get me in/out within 20 minutes usually
     
  3. ACA Man

    ACA Man Member

    Joined:
    Jul 19, 2017
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    Location:
    Rancho Cucamonga
    According to what I was told, CMSC is the busiest one in the world right behind Hong Kong’s.

    I was rather shocked when I pulled my car in for the first time after going to BPSC for a few times.
     
  4. sub

    sub Active Member

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    May 24, 2013
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    Location:
    Sonora California
    I'm assuming Costa Mesa is a store also? Never been there. I've never had an issue, including last week when I showed up 2-3 hours early to drop my car off, they met me at my car and had a loaner ready. I'm equal distance from Rocklin and Dublin but use Dublin due to preferred drive.
     
  5. tslalrry

    tslalrry Member

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    Dec 9, 2016
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    Location:
    Irvine, CA
    Costa Mesa has an SC near the delivery center. I suspect that there is an influx of Model 3 delivery issues that combine with the general growth of Teslas in SoCal. They're using Lyft to get me around, because there were no loaners available in the morning. Prior to this I always had a loaner available until the last time when I was offered an Enterprise ICE rental.
     
  6. ps004ynos

    ps004ynos Member

    Joined:
    Mar 16, 2016
    Messages:
    139
    Location:
    Los Angeles
    I also go to Costa Mesa for our X and 3. It's gone from bad to worse. They're just swamped. The facility is too small, they've converted the small front parking lot into a holding area for all the cars in addition to the space in the back. The next closest is Buena park. It would help if they open a south OC service center, maybe near the the Mission Viejo sales center.
     
    • Informative x 1
  7. toonman

    toonman Member

    Joined:
    Feb 25, 2018
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    Location:
    TX
    I think the service centers will turn out to be the Apple Store these days. Feels like you are in the DMV..
     
    • Like x 1
  8. Doctt

    Doctt Member

    Joined:
    Mar 11, 2017
    Messages:
    231
    Location:
    Los angles
    For those in Socal, try Buena Park SC. They are much bigger than CMSC and the staff there are very knowledgable.

    I remembered when I asked for Uncorking my X100D. They immediately knew what I was talking a lot and uncorked my car.

    Another time I asked them to fix the interior rattle sound which normally is difficult to fix. They fixed it in a day and the problem never came back.

    They are awesome!
     
    • Like x 2
  9. jgrgnt

    jgrgnt Supporting Member

    Joined:
    Dec 13, 2016
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    262
    Location:
    Orange County, CA
    Agreed. Went to Buena Park for the first time and came away very impressed. They seem to have the more typical Customer—>Service Advisor—>Service Tech chain of command. Compared to Costa Mesa, they were much more proactive about reaching out to me with updates, and they actually fixed all the items I brought up. The service notes were detailed. They even corrected some mistakes made at the Costa Mesa SC. My service tech seemed very knowledgeable and was easy to get a hold of.

    Costa Mesa has a great team, and they’ve gone out of their way in the past to get me into Tesla loaners and track down weird issues. But, I feel like they've gotten overwhelmed recently, which seems to cause them to rush cars out the door, leading to oversights and mistakes.

    Agree that we need another SC down here. When one pulls up to an intersection and encounters three other Model Xs (of different colors), you know sales have really taken off, and service bottlenecks will soon follow.
     
  10. K-MTG

    K-MTG Sunshade Captain of TMC

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    Location:
    Irvine, CA
    Need more service centers in the O.C. Costa Mesa is very crowded...hopefully they will open one in Irvine/Newport.
     
  11. TaoJones

    TaoJones Beyond Driven

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    Costa Mesa is saturated. So is Torrance but they’re tiny to begin with. The flagship Buena Park is your huckleberry along with Centinela or even Van Nuys.
     
    • Like x 1
  12. cybergates

    cybergates Member

    Joined:
    Feb 14, 2017
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    363
    Location:
    So Cal
    costa mesa = it ended up being 2.5 hrs (yes hours!!) from the time I dropped the car off to receive a loaner. #insane!! Buena park has me OTD usually in 15 minutes. I needed a sooner appt so I came to Costa Mesa where I bought the car.
     
  13. cybergates

    cybergates Member

    Joined:
    Feb 14, 2017
    Messages:
    363
    Location:
    So Cal
    The service agent told me 2 more service centers are opening in the OC in 2018 = I believe he said fountain valley and ? mission veijo - it can't come soon enough. And the IE will finally get one in Ontario in 2019 he said!! Riverside or Corona needs one!
     
    • Informative x 1
  14. Visscher

    Visscher Member

    Joined:
    Nov 19, 2016
    Messages:
    108
    Location:
    bc
    Stopped by my service centre in Vancouver BC and a guy came out and went over my car with me, popped some clips into place, answered my questions about door alignment, made an adjustment and charged it - all while I stood there. They had some 6-year old cars in getting their yearly maintenance but that was it. Sales have been swamped though, people buying 2-3 cars while I'm there each time.
     
  15. K-MTG

    K-MTG Sunshade Captain of TMC

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    Irvine, CA
    The mobile service on my 3 is from Mission Viejo Mobile Service (they even said they are separate from Costa Mesa).
     
    • Helpful x 1
  16. TaoJones

    TaoJones Beyond Driven

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    Location:
    The Americas
    That’s a thought. Standalone mobile hubs. Similar to back when there was one ranger for all of Oklahoma. No lifts, no customer interface on site. Just an influx of parts and pieces (the top 20 things that break plus any per-customer items as they come up), and an outgo of a fleet of service vans/techs 12-14 hours a day every day.
     
  17. XxCyberHackerxX

    Joined:
    Nov 18, 2014
    Messages:
    132
    Here in Florida I’m out the service center within 5 minutes with a loaner
     
  18. hill

    hill Active Member

    Joined:
    Apr 21, 2015
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    Location:
    Lake Forest, CA
    well count your lucky stars. Our appointment is for this saturday .... at least 10 visits w/in the past year. Can't wait for our X lease to be up. Howe to god YOU are not the one that picks up our lease return.
    .
     
  19. sub

    sub Active Member

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    May 24, 2013
    Messages:
    1,433
    Location:
    Sonora California
    I've had some visits to the sc with my X to fix the common issues. I think the car is squared away now and I don't expect frequent visits moving forward. Do I have regrets? None. Everyone is different, to me a drive to the service center in my Tesla and a drive home in a loaner Tesla while putting miles on the loaner vs mine for a period of time is not the life altering burden that some posters here act like it is, just doesn't bother me. It's all perspective, I've got better things to do then worry about meaningless minor issues. You couldn't pay me to own a new ICE.
     

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