I was just wondering, has anyone gone to the service center for a software update? I am still on 2022.28 and just curious I went on the service tab on the app and hit the “software” button. It did it’s little diagnosis, it found nothing but I pushed contact me. Today, I got an email saying that I have to bring it to a service center.
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Service center update
- Thread starter sloth
- Start date
They can push whatever is staged for your car. If the new update is staged for your car, they can push that. If that was the case though, it would be showing up for you to download. All you are doing now is wasting your time, and service center people time.
"Stuck" is 8+ weeks. You are not stuck.
"Stuck" is 8+ weeks. You are not stuck.
EVRider-FL
Active Member
OxBrew
Member
This is all entirely true, but I support new owners wasting service center's time, just to add to the feedback loop inside Tesla about how bad their communication is around software updates.
One lean manufacturing principal I really see value in is making problems visible, so they are detected and solved. Service tickets about old software are for sure tracked, and their labor cost on a priority list on some spreadsheet.
A simple readiness level chart of new updates, showing confidence level of Tesla that a particular update is validated in early testing and ready for wide adoption could solve a lot of the confusion about new updates.
They already have this data, as you can see it on the rates of roll out. When an update is ready for wide adoption (in Tesla's judgement) it spikes up above 50-55% of fleet installs in a day and a half. Prior to that they roll out tentatively at about 15% off fleet and stall, obviously waiting for feedback.
No 36 branch has gone above 30% without being superseded by a 36 dot update very suddenly. Personally, I try to hold off on any update until it goes over 10k installs on Teslafi, about 55 % of fleet. I've missed all serious problems with new updates this year.
OxBrew
Member
Funny, same. I'm downloading 36.5, after downloading 35.2, and it getting deleted before I installed it.
Also weird that both 36.5 and 35.6 are spiking up on installs this afternoon, after 36.5 stalled and tapered off a few days ago.
I was stuck at 50% since last night. Restarting computer (hold both scroll wheels on the steering) and Shutting down computer from Security page didn’t help. So I felt bold to enter the Service Mode, Reinstalled software, and started download again. It worked!!
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