So I noticed my front right lateral link was loose, which is a relatively common issue on Model 3 (tow truck driver even said "i had the same yesterday") and there was even a recall for it previously, and reached out to Tesla to get some help. I initially asked if they could send someone to quickly tighten it since it was a pretty simple problem, but they said that it required a shop visit since it was on the suspension and thus a tow. They told me to call roadside and they would be able to help me out, so i did.
After towing the car to the service center, they noticed that i have aftermarket coilovers installed which is true and i offered to pay for these repairs since i understand my coilovers impact the warranty - even though this problem is seemingly common on M3. They then said they needed to keep the car for a while and after a few days told me they were waiting on a replacement part, sounds good.
Well 2 weeks after initially calling them they finally call me and say "we can't fix this" which was fairly surprising. I even asked if they could install the stock components (coilovers, sway bar etc) while doing the work so NOTHING was aftermarket and they said no.
They suggested I call a collision center or other shop to work on the car and said they wouldn't work on it further. I'm now working with Unplugged Performance who is located a bit further away from me, but can hopefully address this problem since they are fairly capable and this should be fairly straightforward.
Morale of the story: Be very careful if you have aftermarket items installed on the car and do NOT expect Tesla service to bail you out in a jam. This is particularly scary for me since I am wondering what i would do if on a road trip and not near LA with a second vehicle available to drive. Previously i assumed i would just pay more and be OK, but it seems a flat out refusal to perform service is quite possible. I am heavily considering selling my car since my warranty period is almost up and I'm getting concerned with both reliability of the car and service's ability to be at all useful.
After towing the car to the service center, they noticed that i have aftermarket coilovers installed which is true and i offered to pay for these repairs since i understand my coilovers impact the warranty - even though this problem is seemingly common on M3. They then said they needed to keep the car for a while and after a few days told me they were waiting on a replacement part, sounds good.
Well 2 weeks after initially calling them they finally call me and say "we can't fix this" which was fairly surprising. I even asked if they could install the stock components (coilovers, sway bar etc) while doing the work so NOTHING was aftermarket and they said no.
They suggested I call a collision center or other shop to work on the car and said they wouldn't work on it further. I'm now working with Unplugged Performance who is located a bit further away from me, but can hopefully address this problem since they are fairly capable and this should be fairly straightforward.
Morale of the story: Be very careful if you have aftermarket items installed on the car and do NOT expect Tesla service to bail you out in a jam. This is particularly scary for me since I am wondering what i would do if on a road trip and not near LA with a second vehicle available to drive. Previously i assumed i would just pay more and be OK, but it seems a flat out refusal to perform service is quite possible. I am heavily considering selling my car since my warranty period is almost up and I'm getting concerned with both reliability of the car and service's ability to be at all useful.
