I have had my MS for about 2 months, it is a 2013 but luckily for me has the 4-year Extended Service Agreement intact.
Poking around various threads on this forum I see people mentioning reaching out to SC's and getting quotes about various upgrades or replacements, or asking them questions about issues here or there.
I tried emailing my service center's email several times to try to ask them about some upgrade options or get info about pricing...never got a response. I've tried calling their number and leaving voicemails, never gotten a response. The only way I've been able to talk to anyone was to make an appointment (3 weeks out) and then have someone call me 2 days before the appointment. Even at that time I tried to ask some other questions and the guy pretty much only would talk about the one issue I had written down in my service appointment request.
Technically I do still have this guy's number and email, but I don't feel like it's right to just start badgering him with questions about "how much would it cost to upgrade _____?" or "does my car qualify for a new ______?". That said, I don't know what other way I can even check these things without just booking an appointment and waiting.
Is there a better way to do this?
Poking around various threads on this forum I see people mentioning reaching out to SC's and getting quotes about various upgrades or replacements, or asking them questions about issues here or there.
I tried emailing my service center's email several times to try to ask them about some upgrade options or get info about pricing...never got a response. I've tried calling their number and leaving voicemails, never gotten a response. The only way I've been able to talk to anyone was to make an appointment (3 weeks out) and then have someone call me 2 days before the appointment. Even at that time I tried to ask some other questions and the guy pretty much only would talk about the one issue I had written down in my service appointment request.
Technically I do still have this guy's number and email, but I don't feel like it's right to just start badgering him with questions about "how much would it cost to upgrade _____?" or "does my car qualify for a new ______?". That said, I don't know what other way I can even check these things without just booking an appointment and waiting.
Is there a better way to do this?