I recently brought my Model S(still under warranty) in for a low coolent error. We live on a gravel road so unfortunately it is part of life to have the car dirty. We just give it a wash every week or so to keep it clean.
Just brought the vehicle in for service and it seems the service center is wanting to charge me additional to clean inside the body of the vehicle(not just the exterior) as apparently there is dirt and debris inside, including covering the condenser fans. They say they cannot find the source of the leak because of the amount of dirt inside(not the passenger compartment) the vehicle. They haven't found the source of the potential leak yet.
Speaking with them, they claim this isn't part of the warranty coverage and even if the leak was due to a warrenty part, I'm still responsible for the additional cleaning. I've never had a vehicle that has required additional vehicle component cleaning and fees from a service center to diagnose an issue before they will move forward to diagnose. I have no choice to accept the quote for now or they won't service the vehicle.
I'm wondering how normal this is? Have others had this issue? What would you do?
Is the Model S not intended/designed to be driven on gravel roads?
Just brought the vehicle in for service and it seems the service center is wanting to charge me additional to clean inside the body of the vehicle(not just the exterior) as apparently there is dirt and debris inside, including covering the condenser fans. They say they cannot find the source of the leak because of the amount of dirt inside(not the passenger compartment) the vehicle. They haven't found the source of the potential leak yet.
Speaking with them, they claim this isn't part of the warranty coverage and even if the leak was due to a warrenty part, I'm still responsible for the additional cleaning. I've never had a vehicle that has required additional vehicle component cleaning and fees from a service center to diagnose an issue before they will move forward to diagnose. I have no choice to accept the quote for now or they won't service the vehicle.
I'm wondering how normal this is? Have others had this issue? What would you do?
Is the Model S not intended/designed to be driven on gravel roads?