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Service + Costumer Service Disaster

nnjcafl

Member
Jun 5, 2021
13
5
Los Angeles
I am here in LA and went to the service department for my appointment. There has been a slight creak on the right side of the car that is driving me bananas since I got the car three weeks ago. Tried to reach my sales associate from Burbank no less than 5 times, and not a single call back. The tech was super nice, drove around with me and knew exactly what to do, it's a 15-20 minute job, and they see it often. He went inside to give the information. The service employee then informed me that they would need to keep my car for THREE days because of their backlog of cars and that they were holding back cars for families or someone who needed it more than me? I'm a front-line worker and immunosuppressed - do I need to prove this? I said I don't need to have the loaner car, but I would be glad to come back with my car when they can handle the service. No need to keep my car for three just to check something so minor. She wouldn't bend. She said she needs it for three days minimum and would try to get me to a service center an hour away to see if they could do a quicker turnaround. Has anyone ever had an experience like this? It has been horrible to say the least!
 

Skione65

Active Member
May 5, 2016
1,555
765
Kentucky
Just wait until CyberTruck comes online and even more people buy 3’s and Y’s along with the refreshed S…..oh and then the refreshed X and ……and……

By the way what/where was your creak? Those B Pillar seat belt tensioner points?

Ski
 

nnjcafl

Member
Jun 5, 2021
13
5
Los Angeles
Just wait until CyberTruck comes online and even more people buy 3’s and Y’s along with the refreshed S…..oh and then the refreshed X and ……and……

By the way what/where was your creak? Those B Pillar seat belt tensioner points?

Ski
Right?! It's on the right side near the door. It's driving me mental!
 
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nnjcafl

Member
Jun 5, 2021
13
5
Los Angeles
That does seem like a long time but they are busy... What I don't get is they offered you a loaner car and you are turning it down? Wouldn't that solve your issue?
Sorry, I shouldn't write this when I had a sleeping pill haha. I was saying to them that if they gave me it back to me in a day, I wouldn't really need the loaner and could just deal with a same day type service. But I would have loved a loaner. I tried - didn't qualify in their eyes. Ugh.
 

nnjcafl

Member
Jun 5, 2021
13
5
Los Angeles
Just wait until CyberTruck comes online and even more people buy 3’s and Y’s along with the refreshed S…..oh and then the refreshed X and ……and……

By the way what/where was your creak? Those B Pillar seat belt tensioner points?

Ski
If you have any do it yourself vids, or tips, heck I'd try it. The tech said they were going to do the following (I wrote this down): check right side a-pillar and front headliner for anything loose. No idea what that means.
 
Aug 7, 2020
752
1,520
USA
Pro life tip: don’t bring your car in for service just for minor things like creaks and rattles. Most often it’s a waste of time. This goes for any car from any manufacturer. Wait until you have several things to fix/service.
 

nnjcafl

Member
Jun 5, 2021
13
5
Los Angeles
Pro life tip: don’t bring your car in for service just for minor things like creaks and rattles. Most often it’s a waste of time. This goes for any car from any manufacturer. Wait until you have several things to fix/service.
I usually am good with this kinda stuff, it's just driving me crazy because it's constant. And I spent so much hard earned money and saved for a year for this car. Alas, yes, avoiding that service center unless it is dire.
 

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