Hi All,
Wondering if my experience is unique or a general problem with Tesla service centres.
Firstly, to get it out of the way, I love my M3 LR, so this isn't about having a go. However my car went in to the SC in Milton Keynes at the end of July and no sign of it coming back.
The fault is apparently with the computer, so they need a new one. I do appreciate the shortages on silicon but they haven't given me any idea on when they expect the part, all I get when I reach out to them (as they have not contacted me) is that the part is on backorder and they will tell me when it is in.
As I assume they are still making M3s, so there are computers out there but they must be prioritising new cars over looking after existing customers; the only conclusion I can make.
Has anyone else experienced something similar, what is the record for having your car away waiting for a part?
For me, this is the kind of experience which would turn me away from Tesla, post sales support, as with anything is what drives customer satisfaction. The 'no maintenance' value proposition goes out the window, when they can't provide one of the few parts a car is likely to need.
Wondering if my experience is unique or a general problem with Tesla service centres.
Firstly, to get it out of the way, I love my M3 LR, so this isn't about having a go. However my car went in to the SC in Milton Keynes at the end of July and no sign of it coming back.
The fault is apparently with the computer, so they need a new one. I do appreciate the shortages on silicon but they haven't given me any idea on when they expect the part, all I get when I reach out to them (as they have not contacted me) is that the part is on backorder and they will tell me when it is in.
As I assume they are still making M3s, so there are computers out there but they must be prioritising new cars over looking after existing customers; the only conclusion I can make.
Has anyone else experienced something similar, what is the record for having your car away waiting for a part?
For me, this is the kind of experience which would turn me away from Tesla, post sales support, as with anything is what drives customer satisfaction. The 'no maintenance' value proposition goes out the window, when they can't provide one of the few parts a car is likely to need.