So I'm taking my car in on Monday to get the HVAC system looked at (it makes a vibration when the fan speed is greater than 4).
I always expected to stay in the service center until it's done. Now I'm not sure, as they sent me an email yesterday (Saturday) about touchless service (as a covid 19 precaution). Of course, they're not open today and I already took tomorrow off from work.
So I'm going tomorrow, and somewhat apprehensive that they may have me either wait outside the entire time or just refuse to let me stay even outside their building (in which case I'll have to cancel the service, as nothing is within walking distance). The service center has always been horrible in answering phone calls.
I wish this was made clear earlier and they offered to either pick up my car or get me a rental or loaner or something. (For point of comparison, my wife's Lexus got serviced last week and they told her they were picking up the car and leaving a loaner in it's place.)
I always expected to stay in the service center until it's done. Now I'm not sure, as they sent me an email yesterday (Saturday) about touchless service (as a covid 19 precaution). Of course, they're not open today and I already took tomorrow off from work.
So I'm going tomorrow, and somewhat apprehensive that they may have me either wait outside the entire time or just refuse to let me stay even outside their building (in which case I'll have to cancel the service, as nothing is within walking distance). The service center has always been horrible in answering phone calls.
I wish this was made clear earlier and they offered to either pick up my car or get me a rental or loaner or something. (For point of comparison, my wife's Lexus got serviced last week and they told her they were picking up the car and leaving a loaner in it's place.)