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Service in Michigan

Discussion in 'Midwest/Great Lakes' started by RyanF, May 20, 2019.

  1. RyanF

    RyanF Member

    Joined:
    Mar 27, 2016
    Messages:
    204
    Location:
    MI
    Question for fellow Tesla owners in MI. According to Chat Support, to attempt to schedule a ranger to come out to look at your vehicle you are supposed to schedule an appointment in the app and then note your request for a mobile tech. Has anyone been successful with this?

    I scheduled a service appointment, through the app as instructed, several days ago and have heard nothing. I tried calling but now I get these automated prompts that circle you back to chat support. With this appointment coming up I don't want to tie up a spot that someone else could use as I'm not driving from Grand Rapids to Toledo.

    Seems like previously when I had to call service I could always get to a person, after 20 - 30 minutes anyways. Last issue I had wasn't a big deal, just an annoying rattle coming from the cell phone tray in my Model 3. Guy on the phone originally wanted to ship my car to Cleveland and I had to tell him how that made no sense. Was an easy fix for mobile service.
     
  2. RGloverii

    RGloverii Member

    Joined:
    Jul 1, 2018
    Messages:
    50
    Location:
    Michigan
    I have always just called Cleveland for service and they would dispatch the Ranger. Now with Toledo online, I'm not sure what the procedure is anymore...
     
  3. IT Geek

    IT Geek Member

    Joined:
    Nov 16, 2016
    Messages:
    537
    Location:
    Michigan
    I've not used the app to schedule service since they added that feature. Well...actually I did use the app, but I was travelling in North Carolina and then I looked up where the nearest service center was and I was in the same town...so I just drove over there. :)

    Much easier that way...

    I know they want to push more things "online" to increase efficiency...but with Toledo just opening up there might be a need to make a few calls to get an understanding of the procedure.
     
  4. dabbler

    dabbler Member

    Joined:
    Nov 30, 2015
    Messages:
    144
    Location:
    Toledo, OH
    I have been to the Toledo SC a few times in the past week. They have only been in the building for the past 3 weeks. Still getting set up and moved in. The tech there indicated that they prefer we use the app. He walked me through the process and it seemed easy. The Range Service is still available in the Michigan market.
     
    • Informative x 2
  5. DirtyT3sla

    DirtyT3sla Member

    Joined:
    Apr 17, 2019
    Messages:
    125
    Location:
    Holly
    I just use the app, select the "michigan service" option, and then they change it to a mobile appointment for me. There is no "mobile service" option that I can find.
     
    • Informative x 1
  6. RyanF

    RyanF Member

    Joined:
    Mar 27, 2016
    Messages:
    204
    Location:
    MI
    Where is the Michigan service option in the Tesla App?
     
  7. DirtyT3sla

    DirtyT3sla Member

    Joined:
    Apr 17, 2019
    Messages:
    125
    Location:
    Holly
    Go through the steps, when you get to the "location," click edit and select Toledo/Michigan (that's actually a new option...it used to be Cleveland-Lyndhurst (Michigan Service) or something like that).
     
    • Informative x 2

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