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Service is too good

Discussion in 'Model S' started by JPUConn, Aug 1, 2016.

  1. JPUConn

    JPUConn Member

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    CT
    Not 100% sure of root cause but I have confidence in the service team to figure this out

    image.jpeg image.jpeg
     
    • Informative x 1
  2. Max*

    Max* Autopilot != Autonomous

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    I like what you did with the charging cable.
     
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  3. mikeash

    mikeash Active Member

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    I could be wrong, but based on your first picture, I think your car may need service.
     
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  4. Electric700

    Electric700 Member

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    I feel for you! So the car was charging when you got all of those messages? The one at the top may mean that something is wrong with your 12 V battery. Whatever the case is, I hope it's a quick fix.
     
  5. JPUConn

    JPUConn Member

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    Car was charging for about 1 hr from about 50 miles to 80 and then I got an alert on my phone that charging was interrupted then blipped back and forth to charging / interrupted.

    Jumper box to the 12v allowed the tow driver to get the car into neutral but the charge cable would not disconnect and got tucked nicely in the window.

    Ps the tow driver knew the car well and had a few tricks that I won't share on the public forum on how to reset the car within the fuse box

    image.jpeg
     
    • Dislike x 1
  6. GJ79

    GJ79 Member

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    • Informative x 1
  7. ToyotaJon

    ToyotaJon Member

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    Sucks about the car.. but on another note, nice Garage! Nothing more pleasing than an organized garage.
     
  8. JPUConn

    JPUConn Member

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    Thanks! Nothing like 10lbs of sh-t in a 5 lb bag!
     
  9. jaguar36

    jaguar36 Member

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    Thanks for letting us know that you now are aware of some special tricks!
     
  10. JPUConn

    JPUConn Member

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    Car's fixed - was actually fixed yesterday afternoon shortly after rolling off the tow truck with the culprit being a faulty charge port that tripped a fuse and then series of warnings. They spent this morning 'tearing apart' the car to test wiring to ensure there was not a secondary fault and confirmed the 12v battery is healthy

    Again - beyond pleased with the service team here and looking forward to returning the BMW 5 Series to Enterprise that they set me up with as there was no Tesla loaner available this last minute. Also, Tesla roadside asked me to keep the receipt for any fuel purchased for them to reimburse - incredible.
     
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  11. BEEZR

    BEEZR Member

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    I'm especially comforted to see your car is a CPO purchase -- that they treat it as you would expect any other Tesla.
     
    • Like x 1
  12. BEEZR

    BEEZR Member

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    This is how I felt last week at the dentist... (the picture, that is).
     
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