This is my 2nd Model S. I took delivery of this 2022 approximately 6 weeks ago and it has had unresolved issues since. My frustration is not so much with the problems but how it has been handled or lack thereof. When I took the vehicle home, I noticed the console default for shifting did not work.
Additionally the tire inflation sticker was for 19" wheels. I had obtained Tesla 21 wheels and tires after delivery but unlike vehicles I have owned in the past the Tesla had no reference to pressure requirements for multiple factory wheel/tire sizes (additionally when I contacted service, I received several pressure recommendations when in fact the pressures are quite specific). I requested a sticker for same. To date this also has not been resolved.
Now for the more egregious experience.
1) After receiving the vehicle with issues, I had to make and wait for service appointments on my new vehicle to resolve problems.
Rearranged my schedule to bring into service. 24 hours before 1st appointment they cancelled and rescheduled.
2) Several weeks later, did same identical cancellation with very little notice or explanation.
3) Next appointment I show up for service and then told parts were not in or available.
4) Was rescheduled again this time for unresolved and additional issues. When I went to pick up car was told the shifter issue parts and tire sticker still not available. Again patiently waited several weeks for next appointment
5) They then set up a mobile appointment for today between 8:30am and 1pm. 5 minutes before 1pm I receive a text that the appointment was cancelled because the tire pressure sticker was still not available. Ironically the main issue was a mechanical problem that has still not been resolved.
1st failed appointment was an accident, 2nd failed appointment was a coincidence, 3rd failed appointment was a trend, 4th and 5th time appears to be ambivalance and desregard for a customers time and requirements with apparently an indication of corporate culture.
Up to the day I sold my previous S had similar service experiences. In fact they never provided an update for the service manual that would not download and slow web connections. However in retrospect still gave Tesla the benefit of the doubt and purchased a new vehicle assuming that the service experience would have improved.
Several days ago I placed a deposit for a Tesla roof. Based on these experiences I am having reservations, and concerned that the corporate culture may be endemic and lead to additional issues with follow up should problems arise as well. In retrospect, I should have thoroughly gone over the 2022 S before taking delivery. Knowing what I know now, likely would have passed on the vehicle due to lack of service support and their level of ambivalence.
The vehicle is sophisticated and a pleasure to drive when working as designed. However having owned other automobiles in the same price range, I can not recall experiencing the same inferior service issues. Hopefully they will get it right in the future. Perhaps my best bet is to move on to another make and revisit Tesla in the future if or when they resolve customer support/service.
In my opinion service is Tesla's Achilles heel. I would have hoped that by now my experiences would not continue to be repetitive. Regretfully these incidences have taken what should have been a pleasurable experience and relegated them to a level of frustration and regret. As competitive options continue to increase, this can only serve to have a negative impact on Tesla's full potential.
Additionally the tire inflation sticker was for 19" wheels. I had obtained Tesla 21 wheels and tires after delivery but unlike vehicles I have owned in the past the Tesla had no reference to pressure requirements for multiple factory wheel/tire sizes (additionally when I contacted service, I received several pressure recommendations when in fact the pressures are quite specific). I requested a sticker for same. To date this also has not been resolved.
Now for the more egregious experience.
1) After receiving the vehicle with issues, I had to make and wait for service appointments on my new vehicle to resolve problems.
Rearranged my schedule to bring into service. 24 hours before 1st appointment they cancelled and rescheduled.
2) Several weeks later, did same identical cancellation with very little notice or explanation.
3) Next appointment I show up for service and then told parts were not in or available.
4) Was rescheduled again this time for unresolved and additional issues. When I went to pick up car was told the shifter issue parts and tire sticker still not available. Again patiently waited several weeks for next appointment
5) They then set up a mobile appointment for today between 8:30am and 1pm. 5 minutes before 1pm I receive a text that the appointment was cancelled because the tire pressure sticker was still not available. Ironically the main issue was a mechanical problem that has still not been resolved.
1st failed appointment was an accident, 2nd failed appointment was a coincidence, 3rd failed appointment was a trend, 4th and 5th time appears to be ambivalance and desregard for a customers time and requirements with apparently an indication of corporate culture.
Up to the day I sold my previous S had similar service experiences. In fact they never provided an update for the service manual that would not download and slow web connections. However in retrospect still gave Tesla the benefit of the doubt and purchased a new vehicle assuming that the service experience would have improved.
Several days ago I placed a deposit for a Tesla roof. Based on these experiences I am having reservations, and concerned that the corporate culture may be endemic and lead to additional issues with follow up should problems arise as well. In retrospect, I should have thoroughly gone over the 2022 S before taking delivery. Knowing what I know now, likely would have passed on the vehicle due to lack of service support and their level of ambivalence.
The vehicle is sophisticated and a pleasure to drive when working as designed. However having owned other automobiles in the same price range, I can not recall experiencing the same inferior service issues. Hopefully they will get it right in the future. Perhaps my best bet is to move on to another make and revisit Tesla in the future if or when they resolve customer support/service.
In my opinion service is Tesla's Achilles heel. I would have hoped that by now my experiences would not continue to be repetitive. Regretfully these incidences have taken what should have been a pleasurable experience and relegated them to a level of frustration and regret. As competitive options continue to increase, this can only serve to have a negative impact on Tesla's full potential.