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Service maintenance: fully charged and car washed?

Discussion in 'Model S' started by Winnie168, Jul 11, 2017.

  1. Winnie168

    Winnie168 Member

    Joined:
    Apr 21, 2017
    Messages:
    10
    Location:
    Toronto
    When your Tesla goes in for service, whether if it's annual check up or warranty work, do you get the car back fully charged and washed?
     
  2. TexasEV

    TexasEV Well-Known Member

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    Jun 5, 2013
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    Location:
    Austin, TX
    Washed, but not fully charged. They're not going to be charging it while working on it, so why would you think it would be fully charged (which could take hours)? The charging they have is usually being used for loaners.
     
  3. Winnie168

    Winnie168 Member

    Joined:
    Apr 21, 2017
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    Location:
    Toronto
    My service center has 8 superchargers. Wondering if it's a courtesy for them to plug it in and return it fully charged.
     
  4. Tesmotorfaqcom

    Joined:
    May 28, 2017
    Messages:
    37
    Location:
    Los Angeles
    I had gone to the one in Burbank, the service adviser do ask do you want car wash and charge.
     
  5. fasteddie7

    fasteddie7 Member

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    Aug 12, 2016
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    297
    Location:
    uniontown PA
    My service center always offers a wash and it is always charged to my specified limit when I return to pick it up.
     
  6. Macbest

    Macbest Member

    Joined:
    Sep 14, 2012
    Messages:
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    Location:
    Bay Area
    Fremont factory where I take my car is always beautifully detailed and charged to my limit. As you would expect for a $100k+ car.
     
  7. Uncle Paul

    Uncle Paul Member

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    Nov 1, 2013
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    Location:
    Canyon Lake,CA
    Believe they will do their best to have your car charged when you are scheduled to pick it up, but often there are not enough chargers available for everyone. Best to ask, and let them know it is important to you, especially if you have a long distance to go after picking up.

    If you are just driving home, where you could easily plug in yourself, then the courtesy becomes just that.
     
  8. zackmilo

    zackmilo No chrome for me!

    Joined:
    Nov 25, 2015
    Messages:
    777
    Location:
    Los Angeles, California
    Not always charged but ask them not to wash it. Sometimes they can swirl up your car.
     
    • Like x 1
  9. kdday

    kdday Member

    Joined:
    Oct 29, 2016
    Messages:
    142
    Location:
    AZ
    In my one only visit to the Tempe, AZ service center, I was not asked for either but my car was charged to fill but not washed.
     
  10. MIT_S60

    MIT_S60 Member

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    Nov 23, 2016
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    Location:
    Orange County, CA
    I leave a sign in the car stating "No wash" to prevent them from adding more paint swirls in my Solid Black Paint.
     
  11. bmah

    bmah Obscure Member

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    Mar 17, 2015
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    1,089
    Location:
    Lafayette, CA
    I've gone to three service centers in the SF Bay Area...in almost all cases the car was washed and in some cases it was charged as well. One exception was where I came in for a quick repair and we skipped all that just to get me back on the road ASAP.

    I don't have a strong preference one way or the other. I guess if it were totally up to me I'd want a charge more than a wash (silver hides both dirt and paint imperfections).

    Bruce.
     
  12. FloridaGary

    FloridaGary Member

    Joined:
    Sep 27, 2015
    Messages:
    301
    Location:
    Orlando, FL.
    I go to the service center every 5k miles to have the tires rotated, but recently had the annual maintenance. My car is never charged up to the 90% limit and until recently, they did not wash your car. Now I have to ask them not to wash it because it looks worse compared to my hand wash and detail I give it every weekend. I am starting to believe that the Orlando Service center sucks in comparison to what I read from others around the country. Most of the people I have met there seem right out of college and their customer service doesn't even compare to the BMW or Infiniti dealerships that I brought my previous cars to. Very surprising.
     
  13. Lasttoy

    Lasttoy Member

    Joined:
    Mar 24, 2017
    Messages:
    114
    Location:
    St Augustine, Fl
    Florida Gary, I was in Orlando to see friends, they wanted to go shopping. I looked down and need charge, I was mile from service centre, I could not find charger, I go in and ask where is charger? Quote, we only charge our customers cars inside. Excuse me, I am a customers of corporation, this a corporation SC. She asked where i lifed, i said saint Augustine, she took it in and gave me just enough to get home.
    Yes it sucks, I was in salt lake city last week. 8 chargers at showroom, 4 at service centre. First words were, plug your car in sir.
    I was in fort worth showroom, Sir do you need charging? I will move a car.
    Yes Orlando service centre sucks.
    Oh Jacksonville said county would not let them install a supercharger. Yes, sure.
     
  14. Lloyd

    Lloyd Well-Known Member

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    Location:
    San Luis Obispo, CA
    My first several service appointments, Tesla had a template with a Tesla T that they put on the carpets and once vacuumed over left a neat logo there when the service was completed. Neat touch!!
     
  15. T Dawg

    T Dawg Member

    Joined:
    Mar 2, 2017
    Messages:
    18
    Location:
    Fort Collins, CO
    Just visited a service center (San Diego) for the first time since ownership. I experienced a de-laminated screen and needed the tires rotated. I made a call 3 days prior to leaving on a business trip to PHX for a couple days. The service center scheduled me to drop the car off at 7:30am on Tuesday and surprisngly had an UBER waiting. They even PAID for my UBER ride (~$34.00) to the airport. I returned a couple days later to a vehicle with the tires rotated, new screen, firmware update, washed, vacuumed, and fully charged. I rolled out of the service center with no out of pocket expense and VERY happy with the completed work.

    P.S. Firmware update included a much improved GPS map update. The car also seemed faster....is that possible?
     
  16. FloridaGary

    FloridaGary Member

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    Sep 27, 2015
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    Location:
    Orlando, FL.
    Sorry to hear about your experience at the Orlando Service Center. For those of us who have lived in Orlando for years, we see this type of customer "no" service across all industries. Like I said before, their service is far from what I received at Infiniti and BMW for cars that cost
    1/2 as much as the Model S.
     
  17. David29

    David29 Member

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    Aug 1, 2015
    Messages:
    892
    Location:
    DEDHAM, MA
    My car has had several visits to the Dedham, MA service center, and they always offer to wash it. I have usually accepted and am happy with the wash job. I do not recall being asked about charging and I don't think the car was charged, but it could have been without my necessarily remembering. Dedham has 8 supercharger stalls. Frankly, though, since Dedham's superchargers are very busy, I would prefer not to have my local car tie up a supercharger stall unnecessarily since I live only a short distance away and can easily get home.

    I did notice that the new text messages they are using to notify us of service progress did say that they would charge my car and then wash it, as the last step on my recent visit. The car was ready a few minutes later and washing took some time, so little if any charging could have occurred. Must have been a canned message.
     
  18. gabeincal

    gabeincal Enjoying Napa life the electric way

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    Jul 5, 2016
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    490
    Location:
    Napa, CA, USA
    Alright. Just one more time.

    NEVER LET TESLA WASH YOUR CAR.
     
    • Like x 2
  19. BrokerDon

    BrokerDon Member

    Joined:
    Aug 23, 2014
    Messages:
    406
    Location:
    Newport Coast, CA
    We picked up our 2015 MS P85D for its annual / 30,000 miles service and it was beautifully washed... but not re-charged... which was fine with us since we live just 10 miles from the Service Center. We also "paid it forward" by re-charging the brand new 2017 MS 75 loaner to 90% overnight before returning it to the Service Center so the next Tesla owner would have ~ 205 rated miles when they picked it up.

    Interesting that the Tesla Service Center uses Enterprise Rent-A-Car to sign out the loaners. I even received an email from Tesla showing the $100.84 Enterprise charge for 1-day "rental" which Tesla paid.
     
  20. NikeWings

    NikeWings Active Member

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    Apr 7, 2016
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    Location:
    Los Angeles
    I have "Do Not Wash Cars" in my service profile and I remind them anyway, everytime I visit.
    I've never noticed the charge level materially diffferent one way or the other, nor does it matter to me.
     

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