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service ranger fee

Discussion in 'Model S' started by maxjamie, Feb 3, 2016.

  1. maxjamie

    maxjamie Member

    Joined:
    Jan 22, 2013
    Messages:
    28
    Location:
    fort walton beach, FL
    I have to vent. Today I got a call from my service ranger about a new policy that there will be a $3/ mile charge for any service done out on the field. The closest service center to my house ( panhandle FL) is New Orleans >250miles. He quoted me it will be $798 dollars just on ranger fee alone to fix the TPM warranty item. To date, the ranger service had been free of charge and I had been a grateful and a very satisfied owner. I recall on the Tesla website before pulling the trigger 3 years ago, that if ranger service was needed to repair your car out on the field (service center not accessible) , it would cost $100 flat fee no matter how far the distance. I am VERY, VERY disappointed with this "new" policy. How can Tesla expect you to cover that kind of service fee? I will be more than happy to pay $100 as it described but no way will I pay $800. I have put a call in to Tesla service line in CA- not much they can do now but will "have the regional manager contact you" It really gives me different outlook all together regarding Tesla and their concern for the owners with this new policy. I have very much enjoyed the car since delivery March 2013 of my P85 and the service they have provided me UNTIL now; I feel like they just pulled a rug under my feet. I will have to tell all my colleagues and friends that may be interested in Tesla to think twice now. I have always enjoyed telling others how awesome the car had been and its exceptional service that I have been getting. NOT ANYMORE!!! Only thing I'm thinking now is - I'm going have to sell my car!! My brother in law in Tx is about to order his model X 90D. Need to warn him about this new policy. Any one else in a similar situation? Thanks for listening.
     
  2. rxlawdude

    rxlawdude Member

    Joined:
    Jul 10, 2015
    Messages:
    414
    Location:
    Orange County, CA
    Tesla's policies and how they are (or are not) adhered to between Tesla Service Centers (and even within personnel of a given Service Center) is a huge issue. If you have a printout of the page showing that $100 flat fee, and there is no disclaimer that the policy is "subject to change at Tesla's sole discretion," you probably could recover your charges after the fact in Small Claims Court. Or, if paid by credit card, provide a printout of the webpage and let them charge back the amount you paid over $100.

    Between stories like this (and these seem to be happening more frequently and to many formerly happy owners) and the meltdown of Tesla in the financial markets, I'm not feelin' the love today, Elon!
     
  3. SMSMD

    SMSMD Member

    Joined:
    Dec 2, 2015
    Messages:
    854
    Location:
    Edmonton, Alberta, Canada
  4. InternetDude

    InternetDude Member

    Joined:
    Nov 5, 2014
    Messages:
    457
    Location:
    SK/Canada
    $798 that's it? Mine is $1,500. Tesla seems to think it's perfectly reasonable.
     
  5. AMPUP

    AMPUP Member

    Joined:
    Mar 27, 2014
    Messages:
    467
    Location:
    Dunn Loring, VA
    TPM issue, tire or module? I see you had a local company install non oem tires, can they not fix the TPM? Or maybe it's the module?
     
  6. InternetDude

    InternetDude Member

    Joined:
    Nov 5, 2014
    Messages:
    457
    Location:
    SK/Canada
    A new TPMS sensor is what $50. Plus maybe $30 at a tire shop for labor. $80 out the door if you handle the issue.
     
  7. DougH

    DougH Active Member

    Joined:
    May 8, 2015
    Messages:
    1,978
    Location:
    EARTH
    Exactly. America's Discount Tire only charges $100 for the sensor and no charge to install it.
     
  8. sorka

    sorka Active Member

    Joined:
    Feb 28, 2015
    Messages:
    3,269
    Location:
    Merced, CA
    If it wasn't in a sales contract or printed in your owners documentation but only on the website and without a "forever guarantee", then this was bound to happen and you shouldn't have expected it indefinitely. It has been discussed dozens of time here all starting just like this thread.

    Of course there were those that were promised virtually that it would always be available for free but it's going to be really hard to prove it.
     
  9. qwk

    qwk Model S P2681

    Joined:
    Dec 19, 2008
    Messages:
    2,817
    Something bad is going on at Tesla. The are becoming very hostile to a lot of existing owners. I have a feeling this isn't going to end well.
     
  10. BigAirHarper

    BigAirHarper Member

    Joined:
    Dec 27, 2013
    Messages:
    235
    Location:
    Destin, FL
    Thanks for posting this. I'm an avid tesla lover in Destin about to take the plunge on a CPO car but this is exactly the thing I was worried about with no service center nearby.
     
  11. Spidy

    Spidy Member

    Joined:
    Feb 7, 2015
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    778
    Location:
    Germany
  12. CHG-ON

    CHG-ON Still in love after all these miles

    Joined:
    Jun 24, 2014
    Messages:
    2,766
    Location:
    Santa Cruz Mountains, USA
    I am not happy. That service was a major part of my decision to buy. I've voiced my disappointment to them. Hopefully, if we can get others to voice there's, we might get some traction.

    It's bait and switch, IMO. It probably is legal. But it is bad CS and will hurt them, and us.
     

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