Service Requests no longer in app?

[SoCal Dave]

Looks like the recently added service option was removed. Elon giveth and Elon taketh away.

 

[willow_hiller]

Aye. Disappeared from my app this morning too, after working so well yesterday!

Maybe they figured it needed a bit of a refactor. My issue was solved within a few hours of posting the request (and I could tell they were tinkering with it given some weird data I saw). But there was no way for the technicians to communicate with me. I just cancelled the request when the problem was solved.

 

[willow_hiller]

@SoCal Dave also possible they're just updating the servers right now. The app has become unavailable for me entirely. I guess we'll see if the service tab comes back when things are back online.

 

[gpez]

I'm getting 504 errors trying to authenticate against the Tesla cloud APIs (owner-api.teslamotors.com). Android app is also unable to connect. Like most of you I'm guessing a service outage or maintenance.

Local calls to my Powerwall are working fine.

 

[SoCal Dave]

@SoCal Dave also possible they're just updating the servers right now. The app has become unavailable for me entirely. I guess we'll see if the service tab comes back when things are back online.

Maybe. I just figured Telsa got sick of all us TMC members complaining about our production when it dropped by 0.1kWh

 

[willow_hiller]

App is back online. Service is still gone for now.

 

[Hay2000]

Web login to tesla account also failing since morning today.

 

[charlesj]

Yep, my app couldn't update as well this morning. Thought something was grossly wrong.
Then it came back on line, not seeing that "service" option or remember it was there before.

 

[Hay2000]

website for tesla account is back.

 

[willow_hiller]

As of this morning my Service button is back.

Maybe they didn't want us bothering staff until after they were done with the end-of-quarter rush

 

[jboy210]

My Service button is gone again.

 

[willow_hiller]

My Service button is gone again.

Hmm, same here. If I recall correctly, the "Roadside Assistance" button would occasionally disappear from the vehicle side in the recent past, right?

Maybe there's some flag in the API the mobile app watches for, and if the server doesn't reply within a certain amount of time (due to maintenance or other problems), the app is instructed to not show the button.

 

[jboy210]

Hmm, same here. If I recall correctly, the "Roadside Assistance" button would occasionally disappear from the vehicle side in the recent past, right?

Maybe there's some flag in the API the mobile app watches for, and if the server doesn't reply within a certain amount of time (due to maintenance or other problems), the app is instructed to not show the button.

Maybe. I did have an open Service request for the installation plans for the SolarRoof which they just fulfilled. Previously if I pressed the Service button it said they were working on the plane request and displayed a cancel button.