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Service scheduled before warranty expired, still covered after 50,000 miles?

I have a few items that have been defective with my car for a few months now, I scheduled mobile service (I live 4 hours away from the nearest US service location) back in spring, but due to a mistake on Tesla's end they never came and I'm still waiting on them to come out. I finally got an appointment for October, but my car will hit the 50,000 mile warranty limit next week.

If I've reported the issue and scheduled service before I hit 50,000 miles, will it still be covered? Logically it should be, but I'm curious what others' experience was in a similar situation, if it was handled properly by Tesla or if you had to argue your case.
 

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Moderator
Nov 28, 2018
16,841
22,275
Riverside Co. CA
I have a few items that have been defective with my car for a few months now, I scheduled mobile service (I live 4 hours away from the nearest US service location) back in spring, but due to a mistake on Tesla's end they never came and I'm still waiting on them to come out. I finally got an appointment for October, but my car will hit the 50,000 mile warranty limit next week.

If I've reported the issue and scheduled service before I hit 50,000 miles, will it still be covered? Logically it should be, but I'm curious what others' experience was in a similar situation, if it was handled properly by Tesla or if you had to argue your case.

This is one of those things where I would say "with most car dealers, you would have no problem. With Tesla, I am not so sure". They "should" cover things that are reported before the end of the warranty (if they are coverable in the first place), especially if the lag time between your report and the service appointment is not your fault.

With that being said, many times Tesla doesnt behave the way we all think they should, so I am not sure on this. I would call into the service center where your appointment is (before your car hits the 50k mileage) and let them know your concerns. Perhaps they can put something in your file, or even expedite your appointment.

I wouldnt just "expect it to all work out" though, not without checking.
 
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stopcrazypp

Well-Known Member
Dec 8, 2007
13,105
9,427
I have a few items that have been defective with my car for a few months now, I scheduled mobile service (I live 4 hours away from the nearest US service location) back in spring, but due to a mistake on Tesla's end they never came and I'm still waiting on them to come out. I finally got an appointment for October, but my car will hit the 50,000 mile warranty limit next week.

If I've reported the issue and scheduled service before I hit 50,000 miles, will it still be covered? Logically it should be, but I'm curious what others' experience was in a similar situation, if it was handled properly by Tesla or if you had to argue your case.
As others pointed out, I would contact the SC (you can do it in the app if not other option) and make sure they are aware of it that it is not your fault and get confirmation. Also take screen shots in case the conversation disappears (like if the appointment gets cancelled). I hope you had screenshots or some record of the original mobile service request that documents time the request was submitted and the issues.
 
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Stanwood Steve

2018 Performance Model 3
Mar 30, 2019
168
224
Stanwood, WA
I had an issue with an intermittent failure of my charge port door, and by the time I got it in for replacement, I was over 50,000 miles, but it was covered under warranty, no questions asked. I've found that Tesla service is very easy to work with and more than accommodating. I do tend to take a polite and professional tone with them though. I've witnessed other owners being less than polite with the service reps in the past, and I doubt they had great success arguing their position.
 
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TomT

Technical Maven
Mar 24, 2014
709
728
NE Georgia
I had an issue with an intermittent failure of my charge port door, and by the time I got it in for replacement, I was over 50,000 miles, but it was covered under warranty, no questions asked. I've found that Tesla service is very easy to work with and more than accommodating. I do tend to take a polite and professional tone with them though. I've witnessed other owners being less than polite with the service reps in the past, and I doubt they had great success arguing their position.
How the SC decides to cover or not cover things also seems to vary widely with different SCs... There seems to be no real standard.
 
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In my experience, yes.
Screenshot.jpg
 
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