Hey all, long time reader, first time poster. <NEWB>
I work for a dealership, and recently a 2012 Tesla Model S (P85) was traded in to us. It has 126,000 miles, but the car was obviously well maintained. The interior was emaculate and the exterior was neer pristine with the exception of one small scuff on the lower front bumper. All the wheels and tires were defect free and appeared to be newer.
We don't sell these vehicles, because our shop can't do the mechanical repairs on them, so we sell them via wholesale to other dealers, or offer them up to employees to purchase. I jumped at the opportunity to buy it because it was such a fantastic deal.
Unfortunately, in order to sell the vehicle to me, the car has to have a passing state inspection. This vehicle came from out of state and had to go through my state inspection process. It failed- because the guys in the shop said that there "was too much play in the rear wheels for them to be comfortable with passing it" and because the front lower control arm needed to be replaced. They said they would take the MS to the local dealership, have them inspect it to the state inspection standards and get a quote for any/all repairs they required to give it a passing inspection.
Fast forward 2 months and I've been going back and forth with our service department and the dealership. I don't own the car yet, so Tesla will not speak to me directly as the owner. Tesla required proof of ownership from the dealer along with several other documents that were somewhat difficult to come up with. Then after all of that was provided to the dealership they told our service manager that they needed to call the corporate number to schedule service. They have, and so have I, and there's literally no way to get to speak to a live human being. We just keep going in circles and I am about to throw in the towel on this. I think the issue might be that the previous owner hasn't removed this vehicle from their Tesla account.
My question is twofold:
1- do non dealership mechanical repair shops even exist for Teslas?
2- Any one else experienced just a straight up run-around on getting service scheduled for an out of warranty Tesla?
I work for a dealership, and recently a 2012 Tesla Model S (P85) was traded in to us. It has 126,000 miles, but the car was obviously well maintained. The interior was emaculate and the exterior was neer pristine with the exception of one small scuff on the lower front bumper. All the wheels and tires were defect free and appeared to be newer.
We don't sell these vehicles, because our shop can't do the mechanical repairs on them, so we sell them via wholesale to other dealers, or offer them up to employees to purchase. I jumped at the opportunity to buy it because it was such a fantastic deal.
Unfortunately, in order to sell the vehicle to me, the car has to have a passing state inspection. This vehicle came from out of state and had to go through my state inspection process. It failed- because the guys in the shop said that there "was too much play in the rear wheels for them to be comfortable with passing it" and because the front lower control arm needed to be replaced. They said they would take the MS to the local dealership, have them inspect it to the state inspection standards and get a quote for any/all repairs they required to give it a passing inspection.
Fast forward 2 months and I've been going back and forth with our service department and the dealership. I don't own the car yet, so Tesla will not speak to me directly as the owner. Tesla required proof of ownership from the dealer along with several other documents that were somewhat difficult to come up with. Then after all of that was provided to the dealership they told our service manager that they needed to call the corporate number to schedule service. They have, and so have I, and there's literally no way to get to speak to a live human being. We just keep going in circles and I am about to throw in the towel on this. I think the issue might be that the previous owner hasn't removed this vehicle from their Tesla account.
My question is twofold:
1- do non dealership mechanical repair shops even exist for Teslas?
2- Any one else experienced just a straight up run-around on getting service scheduled for an out of warranty Tesla?
