hello TMC,
I just got a base model 3 in late February, and this month with the rains picking up in central Florida I began having the driver's side fender camera disconnect or fail intermittently. I scheduled a service and Tesla sent out a mobile tech to replace the camera module under warranty. At the time I was detailing the car in the driveway and when I was on the other side of the vehicle I heard a loud bang, like the tech broke a bolt loose and hit the tool on the car. The tech didn't say anything until he was just wrapping up then brought me over and showed me that he had dented the fender from the inside out while prying the old camera out. He took a photo, said he would put it in his paperwork then told me to reach out to Tesla to get it fixed. (see below)
The fender has PPF and ceramic coating, which I've heard Tesla won't replace when performing service (even if they are at fault??). I've asked for a collision appt. through the app, with the explanation of what happened hoping they take care of this, but having searched online I'm concerned they will remove my PPF and not pay to have it replaced after they fix the dent.
At this point I'm almost willing to live with the dent if they were to compensate me just from the service horror stories I've read online.
Any thoughts about how to handle this?
- J, Twiskck.
I just got a base model 3 in late February, and this month with the rains picking up in central Florida I began having the driver's side fender camera disconnect or fail intermittently. I scheduled a service and Tesla sent out a mobile tech to replace the camera module under warranty. At the time I was detailing the car in the driveway and when I was on the other side of the vehicle I heard a loud bang, like the tech broke a bolt loose and hit the tool on the car. The tech didn't say anything until he was just wrapping up then brought me over and showed me that he had dented the fender from the inside out while prying the old camera out. He took a photo, said he would put it in his paperwork then told me to reach out to Tesla to get it fixed. (see below)
The fender has PPF and ceramic coating, which I've heard Tesla won't replace when performing service (even if they are at fault??). I've asked for a collision appt. through the app, with the explanation of what happened hoping they take care of this, but having searched online I'm concerned they will remove my PPF and not pay to have it replaced after they fix the dent.
At this point I'm almost willing to live with the dent if they were to compensate me just from the service horror stories I've read online.
Any thoughts about how to handle this?
- J, Twiskck.