I've bitched and moaned about poor service in the past. So it's fair to also report when they actually improve things. This is about the Rockville service center. Couple of months ago, I noticed a creaking sound from the front right of the car. Note that I was being super picky. The non-Tesla loaner I got had all sorts of noises LOL. Also, the right passenger door handle was making a louder than usual noise. Again, I am being very picky. I have a very good ear for music, equal to trained musician. So my hearing is particularly sensitive. Hardly anyone could actually notice the difference in the door handle. So, I emailed Tesla. They gave me an appointment .... 2 days out. Much better than the weeks and months I usually had to wait. I went in, and my bad luck .. it was raining like crap that day. So we couldn't hear anything. Anyway, I ignored things, got busy was travelling (work y'know). But Tesla kept bugging me. So, .. I took it in again. We were able to verify the sounds. Great! Again the appointment was tomorrow. .. much better than the usual weeks out. Car drop off experience I showed up 15 mins early. This is what years of military regimen will do to you. There was a guy outside with a slate, and asked me if I was "Ronald" .. I was like nope, and ..I'm 15 mins early. He runs inside, gets someone within 2 mins (I was timing). They processed me in, went for a test drive. Gave me a loaner. They were out of Tesla's so they gave me a humongous SUV. :-/ .. seriously, how many of you have gotten a rental house on wheels in return of your car. .. 15 mins later, I was on my way back home. Tracking and updates All through the day at change events, I was getting text messages with exactly what they are doing to the car, and how long it'll take. They inform me that they'll need to keep the car overnight. Ok cool. Next day afternoon I get a text message - everything is done, come over. So I go there. Pickup - zero issues. Car - nicely cleaned, they went the extra mile. They replaced the front sway bar link, ... sounds like a big deal .. but I think most other car dealers would just delay it until it broke to deal with out of warranty. Door handle - mine wasn't broken yet .. but they replaced the motor, the same door handle, but new motor. I wasn't dreaming things, the motor was going funky. Few other things I noticed Damn they are busy, very busy. Every bay was full, and I think 10+ mechanics working hard on a Friday evening. They had clocks on every bay, they are measuring literally how long each car stays in the bay. When I was dropping off my car, a lady (who I assume was waiting on her car), went to get coffee, and before she could even make coffee, the issue was already fixed - in and out zippy fast. They have this concept called "Fast lane" where they fix small issues almost immediately. Same staff, just felt lesser stressed. They were working hard, but when they are less stressed, it's a better atmosphere. Summary I've put Tesla on a watch list, I want them to improve the service situation and repair situation. The service situation, I am happy to report that has much much much improved. Lets hope it stays that way. Repairs - I've never had to deal with (touch wood). But if they are able to improve that, .. then yes I'll probably buy another Tesla. I might even get the nicest one they have. Then you'll be so jealous. LOL.