Thanks for helping. Did SETEC indicate if they'd offer a firmware update if the data you provide them helps them make the product work? I imagine they'd have to send a utility to do that.
yes that’s my understanding.
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Thanks for helping. Did SETEC indicate if they'd offer a firmware update if the data you provide them helps them make the product work? I imagine they'd have to send a utility to do that.
Thanks for the return process update. I may do same. I'll wait a little while longer and see what Boeingpilot comes up with. Did you contact SETEC that you wanted to return it or did you just go straight thru paypal?PayPal quickly found in my favor and initiated a refund to my account. No instructions yet from Setec about how they want me to return the unit to Hong Kong, but I'm not paying shipping for a product that never worked...
PayPal quickly found in my favor and initiated a refund to my account. No instructions yet from Setec about how they want me to return the unit to Hong Kong, but I'm not paying shipping for a product that never worked...
got mine yesterday and tried it out on an Electrify America station and a 24 kW IES DC fast charger on the ChargePoint network. Both times it worked perfectly. I have a review video up on InsideEVs for those interested:
Did you notice the adapter getting warm, or hot, while you were using it?
Now get out there and run your car down to 10% so we see what it can really do.
Yeah, I realize that now. I had assumed the car would display the total energy it was receiving, nit the net energy that gets to the pack. Now I know differently.The cabin heater can eat up to 7kW if I recall correctly and I don't know how much the battery heater can eat but I'm sure it can be just as much. I wouldn't be too worried about 10kW ballpark discrepancy.
The thing that's most interesting is that it worked at all. This means the device isn't total bunk and it's some sort of variance somewhere (manufacturing of the adapter or perhaps the charging stations even) that's the issue.
I got mine yesterday and tried it out on an Electrify America station and a 24 kW IES DC fast charger on the ChargePoint network. Both times it worked perfectly. I have a review video up on InsideEVs for those interested:
https://insideevs.com/news/463721/tesla-ccs-fast-charge-adapter-setec/
Edit: Sorry, I didn't see that others already posted the link to my video. Happy New Year everyone.
Why the rush to return it? They put a USB port on it, so the firmware could be updated; why wouldn't you give them time to fix it?PayPal quickly found in my favor and initiated a refund to my account. No instructions yet from Setec about how they want me to return the unit to Hong Kong, but I'm not paying shipping for a product that never worked...
Why the rush to return it? They put a USB port on it, so the firmware could be updated; why wouldn't you give them time to fix it?
This is what I posted in the other thread about your very question...
Decided not to pursue that. This is obviously a bigger issue than "you plugged it in wrong"...It's pretty clear that they didn't do any testing here in the US before marketing the adapter or they would have seen these errors right up front. I'm not interested in being a firmware guinea pig with multiple trips to the charging station for testing, etc (I paid a lot for the adapter and just expected it to work). Plus, there's also the possibility of something going wrong in the troubleshooting and firmware tweaking process and damaging the car when using a non-functional adapter multiple times. It's just not worth the risk and time to me...
We are trying to solve this problem , but now we can not send engineer to USA or Canada due to the Corona virus .