Well...My final invoice came through yesterday, ahead of picking up the car this Friday (ordered on 3rd October from inventory), and my finance agreement had been recalculated based on an updated residual value which mean my monthly payment went up by £20! This may not seem like much but over a 48month term it adds up!
I spoke to the chaps at customer services and they basically said tough
I find it ridiculous that i paid a deposit on the website when the residuals were 'x' expecting to pay a certain monthly figure which I had budgeted for, but then between that point and 10days later I am required to take on the downside via my finance agreement.
This would never happen in a normal car dealership. The finance agreement would be locked in when you're sat with the salesman and any movements in residuals aren't even discussed (in my experience).
Has anybody else had a similar issue? I just find it nuts that they can just generate a new finance agreement at the click of a finger and put the whole risk onto the buyer, even though they 'bought' at a certain price point.
Maybe i'm being too cynical...
I spoke to the chaps at customer services and they basically said tough
I find it ridiculous that i paid a deposit on the website when the residuals were 'x' expecting to pay a certain monthly figure which I had budgeted for, but then between that point and 10days later I am required to take on the downside via my finance agreement.
This would never happen in a normal car dealership. The finance agreement would be locked in when you're sat with the salesman and any movements in residuals aren't even discussed (in my experience).
Has anybody else had a similar issue? I just find it nuts that they can just generate a new finance agreement at the click of a finger and put the whole risk onto the buyer, even though they 'bought' at a certain price point.
Maybe i'm being too cynical...