I'm tired of seeing all these threads about a bad experience someone had with their local service center, so figured I would start a thread to share some light.
One caveat, the issues I have had with my car have been rare and minor.
My first issue was that my car refused to download an update. I called the Tesla customer service line, and they diagnosed that a weak WiFi connection was causing my download to fail, and if this happens over and over and over, eventually the car blocks itself from pulling any further data related to the update, even if i move the car to a stronger WiFi location. The person with customer service scheduled an appointment to have a mobile tech come to my office when I was working and manually push the update through. It took about 2 weeks but the tech came as scheduled and problem was solved. I had to live without the newest version of Cuphead.
My next issue was that my rear backup camera was inexplicably black at all times. I called the customer service line, and they were not able to figure out why it was happening. Once again, they sent me through to schedule an appointment and a tech came to my office to refresh my system, or whatever, and problem solved. The wait for this one was also about 2 weeks, not ideal given I had no backup camera, but it was what it was and I was happy that a tech was able to drive to me and fix it without any effort on my end.
The last one isn't an issue, but just good service - I read on this blog that Mobile Tesla techs were now doing tire rotations, the timing was perfect because I was just about to need one based on my mileage. I went through the app and scheduled the appointment for about 2.5 weeks out. I got a text from Tesla about a week later saying they could have a tech over to me that day, 1.5 weeks earlier than I expected. It worked out because my car was parked at my office anyways. The tech did the rotation while the car was parked in the office garage and off he went.
Some additional info, I currently lease my car, and I was not charged for any of the above, other than the tire rotation (i believe it was $29). Each time the tech has also refilled my wiper fluid, never even asked
If you have a good service experience(s), feel free to share here!
One caveat, the issues I have had with my car have been rare and minor.
My first issue was that my car refused to download an update. I called the Tesla customer service line, and they diagnosed that a weak WiFi connection was causing my download to fail, and if this happens over and over and over, eventually the car blocks itself from pulling any further data related to the update, even if i move the car to a stronger WiFi location. The person with customer service scheduled an appointment to have a mobile tech come to my office when I was working and manually push the update through. It took about 2 weeks but the tech came as scheduled and problem was solved. I had to live without the newest version of Cuphead.
My next issue was that my rear backup camera was inexplicably black at all times. I called the customer service line, and they were not able to figure out why it was happening. Once again, they sent me through to schedule an appointment and a tech came to my office to refresh my system, or whatever, and problem solved. The wait for this one was also about 2 weeks, not ideal given I had no backup camera, but it was what it was and I was happy that a tech was able to drive to me and fix it without any effort on my end.
The last one isn't an issue, but just good service - I read on this blog that Mobile Tesla techs were now doing tire rotations, the timing was perfect because I was just about to need one based on my mileage. I went through the app and scheduled the appointment for about 2.5 weeks out. I got a text from Tesla about a week later saying they could have a tech over to me that day, 1.5 weeks earlier than I expected. It worked out because my car was parked at my office anyways. The tech did the rotation while the car was parked in the office garage and off he went.
Some additional info, I currently lease my car, and I was not charged for any of the above, other than the tire rotation (i believe it was $29). Each time the tech has also refilled my wiper fluid, never even asked
If you have a good service experience(s), feel free to share here!
