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Shipping issues from Tesla Shop?

Discussion in 'Model 3' started by Payjack, Oct 26, 2020.

  1. Payjack

    Payjack Member

    Joined:
    Jun 29, 2020
    Messages:
    12
    Location:
    Gilbert, Az
    Has anyone had any issues ordering recently from Tesla Shop website? I ordered a jacket and sweater on 9/25 and still have no tracking info. Neither of the items indicate that they are on any sort of back order. I’ve tried emailing Tesla on 3 different email accounts to the [email protected] and haven’t had one reply yet. I’ve bought many things on the site in the past and it’s always been quick to ship so I’m just worried my order is stuck somewhere in the process. When I chat in they tell me they cannot see Tesla shop orders.
     
  2. DanielXP

    DanielXP Member

    Joined:
    Sep 30, 2020
    Messages:
    9
    Location:
    Romford - London UK
    Ordered 24/10 and got dispatched today 26/10 (UK order) item was in stock at the time I ordered.
     
    • Like x 1
  3. Cleo-n-Company

    Joined:
    Sep 23, 2020
    Messages:
    88
    Location:
    Sacramento CA
    You darn Brits - it's ordered 10/24... dispatched 10/26... ;)
     
    • Like x 1
    • Funny x 1
  4. SanteeMike

    SanteeMike Member

    Joined:
    Aug 21, 2018
    Messages:
    51
    Location:
    El Cajon, Ca
    bought the chademo adapter - no probs, took about a week to get it.
     
    • Like x 1
  5. jkdman123

    jkdman123 Member

    Joined:
    Jul 15, 2019
    Messages:
    336
    Location:
    San Diego
    I’ve never received either tracking info for anything I’ve ordered from the Tesla Shop. It just shows up.
     
    • Like x 1
  6. toolman335

    toolman335 Member

    Joined:
    Oct 3, 2019
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    835
    Location:
    Rochester
    I ordered the shorts for my wife months ago.......nothing!
     
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  7. DaveG_NJ

    DaveG_NJ Member

    Joined:
    Oct 7, 2020
    Messages:
    93
    Location:
    NJ
    Sometimes these "shops" have different fulfillment centers, for example apparel may be a different distributor than accessories. I ordered the Homelink device, then a NEMA adapter a few weeks ago and both were shipped within a day and arrived by Fedex Ground about 5 days later (west coast to east coast US).
     
  8. valaeyron

    valaeyron Member

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    Sep 8, 2020
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    Location:
    Virginia
    You know they’re men’s right lol
     
    • Funny x 1
  9. Gasaraki

    Gasaraki Member

    Joined:
    Oct 21, 2019
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    955
    Location:
    Syracuse, NY
    She can still wear them.
     
    • Like x 1
  10. valaeyron

    valaeyron Member

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    196
    Location:
    Virginia
    Lol I meant you
     
  11. OCR1

    OCR1 Active Member

    Joined:
    Jan 28, 2018
    Messages:
    3,654
    Location:
    Southern California
    I ordered a paint repair kit this morning from the Tesla website and received a tracking number for the shipment a few hours later.
     
  12. Payjack

    Payjack Member

    Joined:
    Jun 29, 2020
    Messages:
    12
    Location:
    Gilbert, Az
    I’ve now emailed them 6 times on 3 of my email address and haven’t received any response yet. Yes, I also checked my spam folder :(. I’m in Arizona and every other order I’ve put through shipped next day.
     
  13. Payjack

    Payjack Member

    Joined:
    Jun 29, 2020
    Messages:
    12
    Location:
    Gilbert, Az
    FYI, I finally got a reply today:


    Hello Daniel,



    Thank you for contacting Tesla Support. I am sorry for the delay in my response. I have reviewed order H9MWGFLXER there was an error in processing. I have started reprocessing the order this normally takes 5-7 business days. Once processed your order will be shipped and new tracking can be provided for you.



    Thank you for your patience and we apologize for the wait.

    David G | Online Orders | North America
     

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