Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Shock Horror: Disfunctional visit to Service Centre

Cnixon

Member
Mar 5, 2020
465
139
Basingstoke
Today I had a fairly routine visit to Heathrow Service Centre. Complete farce, wrong parts, wrong details provided to me. Another customer had similar experience. He was given Uber credits and left SC only to return to be told the Alloy wheel ordered was the wrong one! I was told they planned to inspect a paint defect. When I arrived I was advised the appointment would need to be longer than the 1 hour I was told 2 weeks earlier. I also arrived earlier to take advantage of the free supercharging only to be told because I was not staying there I would not be "booked in" and would have to pay. I had undertaken over a 2 hour trip. This has to stop now! I was told a senior area? manager was in a back office visiting. I asked to speak to them only to be told "Oh! They're not customer facing".
 

TM3P1

Member
Jun 16, 2020
37
32
Solihull
Not surprised at all, I'm sure you have seen my post in the other thread.

Hilariously it seems as soon as people buy a Tesla they seem to accept that this level of service is OK. When in fact it is beyond a disgrace.

So glad I am leasing and haven't handed over £57k to this company to be treated like horse manure.
 

Cnixon

Member
Mar 5, 2020
465
139
Basingstoke
I'm leasing too (salary sacrifice through Zenith). I am putting some of this into their hands now. Maybe corporate communication is better.
 

Cnixon

Member
Mar 5, 2020
465
139
Basingstoke
There was a lady in the service centre with me who seemed really agitated. When she saw that the 'other' customers supported her claims of incompetency she was absolutely overjoyed. She was not a forum user and genuinly believed she was on her own. I recomended the forums to her. She was nearly in tears with joy.
 

Adopado

Active Member
Aug 19, 2019
4,171
3,137
Scotland
Hilariously it seems as soon as people buy a Tesla they seem to accept that this level of service is OK.

Doesn't seem ok to me ... however, fortunately this hasn't been my experience. I can't say I've read any posts on this forum from people who think the experience you describe is ok.
 

TM3P1

Member
Jun 16, 2020
37
32
Solihull
Doesn't seem ok to me ... however, fortunately this hasn't been my experience. I can't say I've read any posts on this forum from people who think the experience you describe is ok.

Apologies I was talking about several of my friends who have said I just need to suck it up. All owners of Tesla’s.

Judging by the other post it looks like Tesla have been quite clever in protecting themselves from anyone being able to complain to a point where they change their practice.
 

Mr Miserable

Supporting Member
Supporting Member
Jul 8, 2019
4,946
9,130
UK
I don't believe that anyone would accept that level of bad customer service from any company.
The Tesla Fanboys are in the minority now.
Just because I drive a Tesla, and like it and am happy with Tesla so far, does not make me a Fanboy.
The idea of sucking it up is wrong and I don't believe the majority of us would.
Your bad experience is just that. Don't accept it but don't believe it is the norm either..
 
  • Like
Reactions: Cnixon

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top