Hi
For what it's worth, the 10 days or so of ownership of a new Model 3 Performance has been incredibly disappointing.
First, I collected the car from Bristol/Portishead. It was pouring with rain. A car park. No facilities, zero. I got soaking wet transferring my bits from my 2020 Model 3. Then I was asked to sign for the car! I said 'nope'. How could you sign for a car that's covered in water and no facility to dry it to inspect. I was pretty stunned to be honest. Then it had 45 miles of charge to get me back to Cheltenham, so, off to a charger then.
On the way up the M5, my hands started fizzing. There's an awful resonance coming through the steering wheel....instantly noticeable.
I got home, rang Tesla - waste of 30 minutes. So I emailed them and complained about the vibration and shocking delivery experience. They couldn't care less. Just said make a service appointment and if you aren't happy with it you've got two weeks to return it. 'Really? Is that it? How about you come and collect the £62k car and fix it?' was my response. Ha! Another waste of breath. OK OK, grit your teeth and get it looked at, my thinking (and online reading) maybe it's tires or balancing.
Then as I'm looking at the car 3 days in I see a proper dent in the front nearside wing next to the camera. That's it. Finito! So I email the girl and say I'm returning the car, done. No reply.
2 days later I get an email saying that because I bought it as a business expense, I can't return it. "but you just told me I had 14 days to return it?" 'we got that wrong....no you can't, you have to give it to us to repair'.
I can't tell you how mad I am. I have to have a vibrating car and fresh paint on a brand new vehicle? Surely that can't be acceptable.
So, today I did some extensive testing. Not on the dent obviously. The steering vibes start at 5mph. Yep. Worse by 70mph but I kid you not, you can feel the vibes almost the second you drive off. Which means it's not wheel balancing that's needed, the low speed rules that out straight away.
Has anyone else experienced this?
For what it's worth, the 10 days or so of ownership of a new Model 3 Performance has been incredibly disappointing.
First, I collected the car from Bristol/Portishead. It was pouring with rain. A car park. No facilities, zero. I got soaking wet transferring my bits from my 2020 Model 3. Then I was asked to sign for the car! I said 'nope'. How could you sign for a car that's covered in water and no facility to dry it to inspect. I was pretty stunned to be honest. Then it had 45 miles of charge to get me back to Cheltenham, so, off to a charger then.
On the way up the M5, my hands started fizzing. There's an awful resonance coming through the steering wheel....instantly noticeable.
I got home, rang Tesla - waste of 30 minutes. So I emailed them and complained about the vibration and shocking delivery experience. They couldn't care less. Just said make a service appointment and if you aren't happy with it you've got two weeks to return it. 'Really? Is that it? How about you come and collect the £62k car and fix it?' was my response. Ha! Another waste of breath. OK OK, grit your teeth and get it looked at, my thinking (and online reading) maybe it's tires or balancing.
Then as I'm looking at the car 3 days in I see a proper dent in the front nearside wing next to the camera. That's it. Finito! So I email the girl and say I'm returning the car, done. No reply.
2 days later I get an email saying that because I bought it as a business expense, I can't return it. "but you just told me I had 14 days to return it?" 'we got that wrong....no you can't, you have to give it to us to repair'.
I can't tell you how mad I am. I have to have a vibrating car and fresh paint on a brand new vehicle? Surely that can't be acceptable.
So, today I did some extensive testing. Not on the dent obviously. The steering vibes start at 5mph. Yep. Worse by 70mph but I kid you not, you can feel the vibes almost the second you drive off. Which means it's not wheel balancing that's needed, the low speed rules that out straight away.
Has anyone else experienced this?