tinm
2020 Model S LR+ Owner
Wow, if this happened to my car and I were on a long trip, I'd immediately divert to nearest Tesla Service Center and just show up unannounced and present the problem to them expressing my safety concerns. If they blew me off, I'd whip out my iPhone and record a video for YouTube of the problem, and Tesla's refusal to help. But I don't think it would go that way. i suspect they would be happy to help. In my experience, when you drive an expensive car under warranty and you show up at a service center with grave safety concerns about aberrant mechanical behavior from the car, they usually find a way to drop everything and help you on the spot out of general concern mixed with curiosity as to what the heck is causing this weird problem.
I agree with others who've said Tesla's service seems overwhelmed. I believe we have not seen anything yet. Just wait until the new Xs arrive. And then the 3s. The service organization is not set up or trained or equipped to handle the traffic. Nor does management seem concerned. I also agree that Tesla's service centers vary in quality and general effectiveness. Which makes sense: this whole problem boils down to a management problem. Good managers work the problems until they're fixed, and don't wait for corporate HQ to issue a memo with instructions on what to do. Unfortunately the quality of management varies from service center to service center.
I agree with others who've said Tesla's service seems overwhelmed. I believe we have not seen anything yet. Just wait until the new Xs arrive. And then the 3s. The service organization is not set up or trained or equipped to handle the traffic. Nor does management seem concerned. I also agree that Tesla's service centers vary in quality and general effectiveness. Which makes sense: this whole problem boils down to a management problem. Good managers work the problems until they're fixed, and don't wait for corporate HQ to issue a memo with instructions on what to do. Unfortunately the quality of management varies from service center to service center.