Should I escalate - panel gaps

[Gigaron]

Check the photo. 2 in the parking lot and mine. Service says it's the best then can do. My take is that all sorts of garbage is going to go into this huge gap -- as it already has. Should I and how do I escalate?

 

[Balthezor]

Question on how to escalate as well. Service advisor telling me they will only cover one side of a misalignment fixed by bodyshop because other side is within spec which clearly not .

 

[glide]

Third photo looks like trash. They can do better than that.

No way it’s “within spec”

 

[LNL_HUTZ]

Which location are you talking to?

 

[Brown1428]

Tell your SA you want to speak to the service manager

 

[Gigaron]

Which location are you talking to?

Burlingame, CA

 

[LNL_HUTZ]

Any updates?

 

[Uncle Paul]

People are obsessed with panel gaps. They do not really effect the functionality of the cars. Mostly an Ego issue.

 

[Gigaron]

Any updates?

I wrote a letter to Palo Alto HQ and am waiting on a response.

 

[lowtek]

I wrote a letter to Palo Alto HQ and am waiting on a response.

Like, sent in the mail actual paper letter?

 

[Gigaron]

Like, sent in the mail actual paper letter?

An actual paper letter.

 

[nyghthawk]

Like, sent in the mail actual paper letter?

Certified mail. Proof of receiving, and if no response, can use that as ignoring the question/issue, paper trail. Sometimes it works better than an email for proof in court.