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Should I use Unplugged Performance

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Does anyone have any experience with Tesla Service Centers and Unplugged Performance front bumpers?

I ordered a front bumper in January after a collission on the highway. It's March and I haven't received a tracking number and worst of all: The service center said I need to have an OEM bumper for them to replace a USS on my car.
So I'm going to have to buy an OEM bumper while I'm waiting on the Unplugged Performance bumper I may no longer need and should possibly not install on my car. They haven't responded to my phone call or email to cancel my order yet. We'll see how that goes...