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Shout Out to Clipper Creek

Discussion in 'Roadster' started by bonnie, Apr 28, 2016.

  1. bonnie

    bonnie Oil is for sissies.

    Joined:
    Feb 6, 2011
    Messages:
    14,241
    Location:
    Columbia River Gorge
    My Clipper Creek HPC quit working (@smicker was the first to experience the failure) - Ready light was on, everything looked good, but my Roadster didn't always recognize the signal.

    I took it over to their corp hq yesterday (conveniently about 5 miles away) & the response was 'these things should never break, we'll fix it, no charge'. They found a loose connection that had probably slowly worked its way loose over the years. Instead of handing it back to me, they are keeping it for a day to fully check out. And then offered to bring it to the house so I wouldn't have to drive over there again. What?? Of course I'll drive back and get it. :)

    Really a great group of people, quality products, fantastic customer service.
     
    • Like x 6
    • Informative x 1
  2. AEdennis

    AEdennis Active Member

    Joined:
    Jul 23, 2013
    Messages:
    1,745
    Rock solid product with great service. Thanks for the quick service review @bonnie
     
    • Like x 1
  3. smicker

    smicker Roadster 1020

    Joined:
    Apr 15, 2012
    Messages:
    54
    Location:
    Alameda, CA
    I'm just happy to know I wasn't going crazy o_O
     
  4. bonnie

    bonnie Oil is for sissies.

    Joined:
    Feb 6, 2011
    Messages:
    14,241
    Location:
    Columbia River Gorge
    With summer coming on, you'll be able to charge here again on your commute - bring your suit, the pool is open. :)
     
  5. syosh

    syosh Member

    Joined:
    Sep 14, 2015
    Messages:
    22
    Location:
    Bay Area, CA
    I'm glad to hear they stand behind their products. I have their HCS-40 for the other EV and this makes me feel better about that purchase
     
    • Like x 1
  6. jaanton

    jaanton Roadster NA #1026

    Joined:
    Jun 25, 2010
    Messages:
    312
    Location:
    Oakland, CA
    So a question... How many years did it work trouble free? 5 years? 6 years? Out in the rain?
     
    • Like x 1
  7. bonnie

    bonnie Oil is for sissies.

    Joined:
    Feb 6, 2011
    Messages:
    14,241
    Location:
    Columbia River Gorge
    It's about 9 years old, was one of the first CC HPCs made for Roadsters (I purchased it from another Roadster owner). 2008 maybe? It's a Rev AA and the first comment when looked at was 'whoa, this is one of the first Roadster ones!'.

    It may or may not have been in the rain before I owned it. I have, on a regular basis, snaked the cable out of the garage and left it in the elements (hooked over something, but still outside) when others needed a charge and I wasn't going to be home. The only thing done to it since I've owned it is someone from CC came out to the house and reset the amperage so I could get the full 70amps (it was down-leveled by the previous owner).

    The CEO/founder there (a fellow forum member, but not going to out him) has been using a variation trouble-free since 1997. Obviously didn't have a Roadster head since then, but it's my understanding that the box has remained the same.
     
    • Like x 2
  8. Galve2000

    Galve2000 Member

    Joined:
    May 20, 2013
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    373
    Location:
    NYC
    These things are built like a tank. I love my CS-100!
     
    • Like x 2
  9. spaceballs

    spaceballs Member

    Joined:
    Sep 17, 2013
    Messages:
    538
    Location:
    Sammamish
    I got my first Clipper creek charger yesterday! works great!
     
    • Like x 1
  10. dhrivnak

    dhrivnak Active Member

    Joined:
    Jan 8, 2011
    Messages:
    2,150
    Location:
    NE Tennessee
    Clipper Creek makes a rock solid product AND has superior customer service. I own two of their chargers.
     
    • Like x 1
  11. hcsharp

    hcsharp Active Member

    Joined:
    Jun 7, 2011
    Messages:
    2,537
    Location:
    Vermont
    In my experience supplying adapters to Roadster owners I've learned that no other brand comes anywhere close to Clipper Creek in terms of reliability and longevity. I also know that a good number of their employees are enthusiastic EV supporters and some of them drive Roadsters including the aforementioned CEO.
     
    • Like x 1
  12. gregd

    gregd Member

    Joined:
    Dec 31, 2014
    Messages:
    581
    The aforementioned was one of the reasons I bought my Roadster. He brought his Roadster to a local art festival (they ARE works of art, no?), and I talked his ear off for about an hour. Answered all my questions and concerns clearly and honestly. Got my picture taken in his car. Yeah, I could live with this...

    I don't actually own one of their chargers (using the UMC that came with the car), but have recommended them to my brother who is looking to get into EVs.
     
  13. tvuolo

    tvuolo Member

    Joined:
    Sep 8, 2013
    Messages:
    232
    Location:
    Colorado
    The circuit board in mine fried itself a while back. I called Clipper Creek and Charles had me send in the board. I had to pay for a new board, but I wouldn't have expected anything else. It was way cheaper than buying a new charger. CC had me back up and charging in no time. I appreciated that Charles took the time to gauge my level of experience to see if I could handle sending just the board back vs. sending the whole thing. That saved a ton on shipping.
     

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