My Clipper Creek HPC quit working (@smicker was the first to experience the failure) - Ready light was on, everything looked good, but my Roadster didn't always recognize the signal. I took it over to their corp hq yesterday (conveniently about 5 miles away) & the response was 'these things should never break, we'll fix it, no charge'. They found a loose connection that had probably slowly worked its way loose over the years. Instead of handing it back to me, they are keeping it for a day to fully check out. And then offered to bring it to the house so I wouldn't have to drive over there again. What?? Of course I'll drive back and get it. Really a great group of people, quality products, fantastic customer service.