Shout Out to Clipper Creek

[bonnie]

My Clipper Creek HPC quit working (@smicker was the first to experience the failure) - Ready light was on, everything looked good, but my Roadster didn't always recognize the signal.

I took it over to their corp hq yesterday (conveniently about 5 miles away) & the response was 'these things should never break, we'll fix it, no charge'. They found a loose connection that had probably slowly worked its way loose over the years. Instead of handing it back to me, they are keeping it for a day to fully check out. And then offered to bring it to the house so I wouldn't have to drive over there again. What?? Of course I'll drive back and get it.

Really a great group of people, quality products, fantastic customer service.

 

[AEdennis]

My Clipper Creek HPC quit working (@smicker was the first to experience the failure) - Ready light was on, everything looked good, but my Roadster didn't always recognize the signal.

I took it over to their corp hq yesterday (conveniently about 5 miles away) & the response was 'these things should never break, we'll fix it, no charge'. They found a loose connection that had probably slowly worked its way loose over the years. Instead of handing it back to me, they are keeping it for a day to fully check out. And then offered to bring it to the house so I wouldn't have to drive over there again. What?? Of course I'll drive back and get it.

Really a great group of people, quality products, fantastic customer service.

Rock solid product with great service. Thanks for the quick service review @bonnie

 

[smicker]

My Clipper Creek HPC quit working (@smicker was the first to experience the failure) - Ready light was on, everything looked good, but my Roadster didn't always recognize the signal.

I took it over to their corp hq yesterday (conveniently about 5 miles away) & the response was 'these things should never break, we'll fix it, no charge'. They found a loose connection that had probably slowly worked its way loose over the years. Instead of handing it back to me, they are keeping it for a day to fully check out. And then offered to bring it to the house so I wouldn't have to drive over there again. What?? Of course I'll drive back and get it.

Really a great group of people, quality products, fantastic customer service.

I'm just happy to know I wasn't going crazy

 

[bonnie]

I'm just happy to know I wasn't going crazy

With summer coming on, you'll be able to charge here again on your commute - bring your suit, the pool is open.

 

[syosh]

I'm glad to hear they stand behind their products. I have their HCS-40 for the other EV and this makes me feel better about that purchase

 

[jaanton]

So a question... How many years did it work trouble free? 5 years? 6 years? Out in the rain?

 

[bonnie]

So a question... How many years did it work trouble free? 5 years? 6 years? Out in the rain?

It's about 9 years old, was one of the first CC HPCs made for Roadsters (I purchased it from another Roadster owner). 2008 maybe? It's a Rev AA and the first comment when looked at was 'whoa, this is one of the first Roadster ones!'.

It may or may not have been in the rain before I owned it. I have, on a regular basis, snaked the cable out of the garage and left it in the elements (hooked over something, but still outside) when others needed a charge and I wasn't going to be home. The only thing done to it since I've owned it is someone from CC came out to the house and reset the amperage so I could get the full 70amps (it was down-leveled by the previous owner).

The CEO/founder there (a fellow forum member, but not going to out him) has been using a variation trouble-free since 1997. Obviously didn't have a Roadster head since then, but it's my understanding that the box has remained the same.

 

[Galve2000]

These things are built like a tank. I love my CS-100!

 

[spaceballs]

I got my first Clipper creek charger yesterday! works great!

 

[dhrivnak]

Clipper Creek makes a rock solid product AND has superior customer service. I own two of their chargers.

 

[hcsharp]

In my experience supplying adapters to Roadster owners I've learned that no other brand comes anywhere close to Clipper Creek in terms of reliability and longevity. I also know that a good number of their employees are enthusiastic EV supporters and some of them drive Roadsters including the aforementioned CEO.

 

[gregd]

In my experience supplying adapters to Roadster owners I've learned that no other brand comes anywhere close to Clipper Creek in terms of reliability and longevity. I also know that a good number of their employees are enthusiastic EV supporters and some of them drive Roadsters including the aforementioned CEO.

The aforementioned was one of the reasons I bought my Roadster. He brought his Roadster to a local art festival (they ARE works of art, no?), and I talked his ear off for about an hour. Answered all my questions and concerns clearly and honestly. Got my picture taken in his car. Yeah, I could live with this...

I don't actually own one of their chargers (using the UMC that came with the car), but have recommended them to my brother who is looking to get into EVs.

 

[tvuolo]

The circuit board in mine fried itself a while back. I called Clipper Creek and Charles had me send in the board. I had to pay for a new board, but I wouldn't have expected anything else. It was way cheaper than buying a new charger. CC had me back up and charging in no time. I appreciated that Charles took the time to gauge my level of experience to see if I could handle sending just the board back vs. sending the whole thing. That saved a ton on shipping.