Of course, try to work through Tesla Service first. If you need to escalate, this is from my Purchase order. Check yours in case it is different.
"If you have a concern or dispute, please send a written notice describing it and your desired resolution to
[email protected].
If not resolved within 60 days, you agree that any dispute arising out of or relating to any aspect of the relationship between you and
Tesla will not be decided by a judge or jury but instead by a single arbitrator in an arbitration administered by the American
Arbitration Association (AAA) under its Consumer Arbitration Rules. This includes claims arising before this Agreement, such as claims
related to statements about our products.
We will pay all AAA fees for any arbitration, which will be held in the city or county of your residence. To learn more about the Rules
and how to begin an arbitration, you may call any AAA office or go to
www.adr.org.
The arbitrator may only resolve disputes between you and Tesla, and may not consolidate claims without the consent of all parties.
The arbitrator cannot hear class or representative claims or requests for relief on behalf of others purchasing or leasing Tesla
vehicles. In other words, you and Tesla may bring claims against the other only in your or its individual capacity and not as a plaintiff
or class member in any class or representative action. If a court or arbitrator decides that any part of this agreement to arbitrate
cannot be enforced as to a particular claim for relief or remedy, then that claim or remedy (and only that claim or remedy) must be
brought in court and any other claims must be arbitrated.
If you prefer, you may instead take an individual dispute to small claims court."