I just took delivery of a Model Y Performance yesterday that had been used as a demonstrator. It was delivered right to my driveway, and I found it there when I got home. So far, so good. I accepted delivery on the Tesla website to get access to the car. It was only then I I was able to see that the mileage on the car was 496 miles, when my contract said it had 343 miles. I can understand an additional 30 or so miles for the drive from the delivery center to my house, but there are an additional 120 unexplained miles.
When I called the delivery center to ask what had happened, the agent told me that I had gotten a cash discount for the 343 miles that were on it when I signed the contract and paid for it, and that it might have been used as a demo car from that time until the actual delivery to me.
My contention is that the car was mine when they took my payment in full, and that it shouldn't have been used after that other than to deliver it to me. I explained to the agent that the discount given to me was based on 343 miles, and now that there were more miles on it than we had agreed to in the contract, the should give me a larger discount. He refused.
This is my second Tesla. When I bought my Model 3 last year it had the mileage on it at delivery that was the same as in the contract.
Has anyone else had this experience? What was the ultimate outcome?
When I called the delivery center to ask what had happened, the agent told me that I had gotten a cash discount for the 343 miles that were on it when I signed the contract and paid for it, and that it might have been used as a demo car from that time until the actual delivery to me.
My contention is that the car was mine when they took my payment in full, and that it shouldn't have been used after that other than to deliver it to me. I explained to the agent that the discount given to me was based on 343 miles, and now that there were more miles on it than we had agreed to in the contract, the should give me a larger discount. He refused.
This is my second Tesla. When I bought my Model 3 last year it had the mileage on it at delivery that was the same as in the contract.
Has anyone else had this experience? What was the ultimate outcome?